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TSA Guidance on Corona Virus (Covid-19)

A message from our Chief Executive


Dear TEC Community,

As we know, the national emergency of the Corona virus pandemic (COVID-19) continues to affect all aspects of life.

Similarly, we’re hearing of service workers in telemonitoring centres and care homes on the frontline, battling to keep our communities and the vulnerable safe and well, but are remaining positive. effective and innovative, to keep these essential services running.

I would like to thank everyone in the TEC sector for the incredible services you have delivered and dedication you have shown during this unprecedented time. I would also like to reassure you that TSA staff continue to work hard to make sure our business continues and our service to you is maintained. Information is changing all the time, as new learning emerges from the crisis and we are committed to keeping you informed on our website, which is continuously updated and through the webinars we have presented.

Our primary focus is still on Business Continuity, Guidance, Training and Sustainability plans for TEC across the UK. We have devisied contingency plans which are helping to ease the widespread disruption to technology enabled care services. We are also still working closely with the DoH, AACE, Regulators and NHSX to support the national strategic planning process and have achieved definition of TEC workers as “key workers” so they can continue to provide the vital services to the vulnerable and the elderly.

TSA has taken responsible measures in order to continue supporting our membership and the wider sector. These measures include:

  • Providing support to telemonitoring centres and service delivery members to ensure continuity of safe service to 1.7 million older and vulnerable people across the UK.
  • Continual quality and safe delivery of service during these critical times and in line with regulation bodies we have introduced flexible, remote auditing routines for the Quality Standard Framework, which have been well received are proving effective. We have implement a programme of guidance and support, which is continually updated.
  • Re-prioritised projects – whilst business strategy development continues to be a priority for the team, we have placed greater emphasis on actions that will provide resilience and sustainability to the TECS sector.
  • All face to face meetings have and will continue to be postponed until further notice.
  • To continue with business updates and development, we are launching a webinar programme of events.

We have continuously updated guidance on the TSA website in our dedicated COVID-19 section, we have produced essential templates for you to use for Contingency Planning, Homeworking and Service Delivery.

Please do keep referring back to the TSA website - the TSA team is working incredibly hard to produce new guidance and tools as well as regular updates specifically for those working in TECS.

If you have any questions relating to this guidance, please contact

Alyson Scurfield
Chief Executive, TSA





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