During the Covid-19 pandemic, we've seen a reluctance by some housing providers, commissioners and service providers, to allow engineers to enter properties to carry out work on TEC systems. Understandable, with the virus spreading rapidly and indeed with a second wave hitting the country.
However, it is more important than ever, that we ensure that our service users are offered effective and well-maintained Telecare systems, that can be used to summon the help they are need. There has been a greater reliance on these systems, as many visiting services have had to cease operation.
Maintenance for gas systems has continued uninterrupted as there is a legal requirement to do so and we all understand what can go wrong if this activity is not completed. Telecare Alarm systems are equally important for the safety of the service user and just like your gas systems, need regular preventive maintenance to ensure they are working properly.
The following short downloadable Guidance has been produced with both manufacturers, installation companies and the TSA specific to Grouped, Specialized Housing, to provide reassurance that the pandemic does not need to prevent installations, replacements, or planned and reactive maintenance from taking place, thus providing the support your customers need.