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Industry Guidance

TSA is working closely with the DoH and NHSX to support the national strategic planning process in relation to Corona Virus, which is being carried forward by TSA President Paul Burstow and CEO Alyson Scurfield. Considerations include availability of PPE equipment and triage questions for use by TEC service providers to support risk management.


TEC Workers Classified as Key Workers

Following successful lobbying of senior officials by TSA and its strategic partners, the Government has published its list of Key Workers to include those "those working as part of the health and social care supply chain”, with the TEC workforce as being accepted within this category.

The purpose of lobbying is to emphasise to the sector that all those supplying, operating or responding to TEC are included in the government definition of Key Workers to enable business continuity and to allow for the continued functioning and safe, successful delivery of critical services out into the community.

Your role is essential to your organisation’s public service; please refer to your child’s school, or if it’s closed to your local authority who will seek to redirect you to a local school in your area that your child, or children, can attend. Further detail on the educational guidance:

GOV.UK - Guidance for schools, childcare providers, colleges and local authorities in England on maintaining educational provision

Download this template letter to present to your employer/local authority proving Key Worker status for the purposes of childcare provision -

key worker status letter for members final.pdf

Current Guidance on Level 2 PPE (Personal Protective Equipment)

Anyone attending to a “confirmed or highly suspected patient” with Covid-19 - including installers and responders - are now required to wear Level 2 PPE. If a risk assessment indicates the possibility of COVID-19, appropriate PPE must be donned safely before being within 1m of patient, or having contact with the patient. The risk assessment should include information provided prior to arrival at scene as well as any additional information gained on arrival. Stocks of Level 2 PPE are currently being held by local authorities, please contact your local LA or SPT to register as an approved organisation/individual.

Definition of Level 2 PPE -

current guidance on level 2 ppe.pdf

Use this risk assessment form to assess the health of service users you or your responders come into contact with


Guidance for Infection Prevention and Control in a Healthcare Setting

Issued jointly by the Department of Health and Social Care (DHSC), Public Health Wales (PHW), Public Health Agency (PHA) Northern Ireland, Health Protection Scotland (HPS) and Public Health England as official guidance.

infection prevention and control guidance for pandemic coronavirus 002.pdf

Guidance for Home Care:

Guidance on Shielding the Extremely Vulnerable

Guidance on Shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-19. This is the highest classification of those at-risk with underlying health conditions, living in their own home, with or without additional support.

GOV.UK - Guidance on shielding and protecting people defined on medical grounds as extremely vulnerable from COVID-1

First Responder Guidance

Guidance for First Responders and others in close contact with symptomatic people with potential COVID-19

Use this risk assessment form to assess the health of service users you or your responders come into contact with

TSA Good Practice Guides

Home Working for Call Handlers During the COVID-19 Crisis

home working for call handlers during the covod-19 crisis.pdf

Infection Control and Decontamination of Equipment during Covid-19


COVID-19 Cleaning Guide from Mangar


COVID-19 Raizer Cleansing Guide


Falls Assessment Toolkit Guidance


TSA Q&A Guides

Homeworking Technology - technical questions covering health and safety in the home, technology support and operational considerations when setting up homeworking


TSA Quick Guides

These guides serve as quick and concise instruction manuals for those who've been brought in to cover workforce shortages in Call Handling, Installing TEC, Responding and Self-installations:

1. TSA Quick Guide to Call Handling (for the newly trained) during Covid-19


2. TSA Quick Guide to Installing TEC Equipment (for the newly trained) during Covid-19


3. TSA Quick Guide to Responding (for the newly trained) during Covid-19


4. TSA Quick Guide to Self-Installations during Covid-19


Manufacturers' Guides for Self-Installations

Find self-installation guides from Chiptech, Tunstall, Doro and Legrand-Tynetec:



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