An introduction to QSF


Quality assurance in the Technology Enabled Care sector


Quality standards are important in all industries, more so when the services and products being provided affect the lives of individuals.


The Quality Standards Framework (QSF) has been developed as an independent audit and certification programme for the Technology Enabled Care industry. QSF is available to all organisations in the sector - service providers, suppliers, associations, emergency response services and third sector organisations, whether TSA members or not.


An independent organisation, TEC Quality has been set up to develop and run the Quality Standards Framework. TEC Quality sets the standards and it audits and certifies organisations against these standards. TEC Quality is totally independent of the TSA and is a limited company in its own right with its own Board of Directors.


The QSF offers Technology Enabled Care (TEC) service providers and suppliers a way of demonstrating safety & quality and it offers commissioners much needed assurance in an otherwise unregulated industry.


The QSF has been shaped by many organisations including the TSA, representatives from our UK nation states, Carers UKNICE (National Institute for Health and Care Excellence), BSI (British Standards Institution), DHACA (Digital Health and Care Alliance) and telecare and telehealth service providers.


Commissioners have played a critical role in driving the adoption of past and present standards by specifying, in TEC tenders, that providers must be certified to QSF.


The QSF is fresh and thought-provoking - supporting the development and continuous improvement of TEC organisations. TEC Quality’s aim is to ensure that ‘quality and safety’ is at the heart and centre of everything within the TEC sector.