Care Minister’s letter

Care Minister writes to telecare providers, urging them to put quality standards in place


The Minister of State for Care, Caroline Dinenage has written to the CEOs of all community alarm service providers, stressing how vital it is that they have quality standards in place to ensure the safety of their users. Read a copy of the letter (sent to providers in February 2018) here.


For the past six months, TSA has been working closely with the Care Minister’s team at the Department of Health & Social Care to improve the TEC sector’s compliance with key quality and safety standards.


In a parliamentary debate in 2017, former Care Minister David Mowat called for commissioners and community alarm providers to recognise the benefits of being ‘accredited by the TSA’, after a telecare service user tragically died, despite them contacting a community alarm service. A transcript of the Minister’s comments can viewed here.


In her recent letter, Care Minister, Caroline Dinenage asks that telecare service providers take advantage of standards bodies (such as TSA), that provide accreditation and guidance.


Our standards arm, TEC Quality runs the Quality Standards Framework (QSF). Accreditation to QSF shows that your telecare service reaches the industry benchmark of safety and quality.



We can support you at every stage of the audit process, helping you to prove the safety and excellence of your service and protect your service users.


TSA also offers free support and training to help your staff prepare for accreditation and boost their confidence pre-audit. Find out more here.


If you would like to find out more, download our leaflet about QSF and contact Paul Finch via email paul.finch@tsa-voice.org.uk or phone 01625 520 320.