The Crystal Awards 2014

What are the TSA Crystal Awards?
Technology Enabled Care & Support (TECS) Services, can have a huge impact on people's lives by providing emergency support, helping people manage their health and wellbeing and helping lonely or isolated people connect with their communities. TSA members already provide support to over 1.7 million people in the UK. The TSA Crystal Awards recognise excellence in TECS in the UK. They are a hallmark of quality and bring recognition from the whole TECS community of the difference the winners and entrants make to the TECS industry and the millions of people it supports.
This year we are proud to present the awards in association with The Silver Line and Ms Esther Rantzen CBE, presented the awards as an ambassador at the International Telecare & Telehealth Conference 2014. There were two categories:
  • TSA Crystal Award 2014 for Technology Enabled 21st Century Care & Support
  • TSA & Esther Rantzen Special Achievement Award for 2014 for Combatting Loneliness and Isolation 
We received a fantastic level of entries from the membership, all displaying incredible service to their users and communities.  The judges remarked that this year's Crystal Awards was the most difficult to judge due to the high quality of all of the entries.  The winners for this year's Crystal Awards were:
TSA Crystal Award 2014 for Technology Enabled 21st Century Care & Support
Herefordshire Housing Group
Herefordshire Housing Group recently opened Henffordd Gardens, its flagship enhanced living scheme which integrates telehealthcare as part of residents’ personalised support. The scheme is a multi-use city centre development consisting of 30 apartments and 1 three-bed reablement unit, with on-site concierge and support teams.
The scheme enables service users to receive individualised care to support their physical and mental needs. Colleagues work directly with adult social care to manage the pathway and support to individuals in their own apartments, using individualised care and support plans, assistive technology, tenancy support, social inclusion, domiciliary care and lifestyle coaching. Residents also have access to Careline, Herefordshire Housing’s 24-hour telecare monitoring service.
Henffordd Gardens acts as an Administrative Hub for the provision of other services such as reablement and domiciliary care and provides a Health & Social Care access point with facilities available for GP services, district nurses and social workers. This supports effective delivery of integrated, person-centred care by enabling professionals delivering multiple services to agree together the best means of supporting service users. A Concierge service is also available from 8am to 8pm, providing intensive housing management, access to benefit advice, referral to support services, and facilities management.
Henffordd Gardens’ café and bistro offers drinks, snacks and meals to residents, as well as being open to the public. The café is very popular with the local community, enabling residents to socialise and offering visitors the chance to view the facilities and technology available at the scheme.
TSA & Esther Rantzen Special Achievement Award for 2014 for Combatting Loneliness and Isolation
The Riverside Group
Riverside has branded its TECS service Life Enhancing Technology (LET), to reflect its ethos that it improves quality of life and gives people control.
By introducing technology appropriately at an early stage, Riverside aims to provide preventative support and educate tenants so that as they become older they are familiar with technology and more likely to use it in the future as they need it. This will put less reliance on more expensive methods of engagement, with TECS acting as a support tool to help its staff reach more people than they otherwise could. TECS is a constant presence, helping to avert crises rather than manage them.
Riverside’s Live Time project was established with the ethos of prevention rather than cure – making a low-cost investment to improve quality of life and prevent the need for more complex interventions in the future. It was funded by Riverside until 2014, its final year, when it was funded by the £37.3m DALLAS programme, which was developed by the UK’s innovation agency, the Technology Strategy Board, and joint funded by the National Institute for Health Research and the Scottish Government. It aims to demonstrate how innovative technologies and services can be used to promote well-being and provide top quality health and care, enabling people to live independently and feel connected to their communities.
Live Time focuses on four key areas so that services, projects and events are developed to provide older people with a network to ensure that they have all that they need to live a full and active life:
Getting the basics right – ensuring that people have access to the right benefits, support and care needs (including TECS), money advice, repairs and handyman services etc Physical Wellbeing – access to services and activities which promote good health, good nutrition, and physical activity such as gardening clubs Social Wellbeing – access to social opportunities in order to combat isolation and keeping hobbies and interests alive Connections with communities and society – intergenerational work and finding a place in society as older people have valuable experience and so much to offer. This includes teaching people to use the internet, email and Skype.
The TSA would like to congratulate both Herefordshire Housing Group and The Riverside Group for their success in this year's Crystal Awards.  We would also like to thank everyone who sent in an application.