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Advisory Services

We also provide bespoke advisory services for both health&care organisations moving into TEC, technology companies wanting to sharpen their offer or reposition themselves to the right audiences and Critical Friend role for organisational transformation and growth. Depending on your needs, you would be allocated your own dedicated project manager who will work alongside you to scope out the nature of the project, your objectives and how to achieve it. Some examples of services include:

TEC Healthcheck

Business development

Market opportunities


Sector guidance

TEC tool development

Service design and offer

Digital transition

Training and workforce development

Critical Friend role

Your Advisory Team

Nathan Downing

Nathan has extensive international experience of consultancy within the field of efficiency and procurement, working intimately within the local government social care and health sectors.

Nathan spent several years on the Care Services Efficiency Delivery (CSED) programme within the Dept. of Health, focusing on the implementation and realisation of sustainable efficiencies within adult health and social care. Nathan's principal expertise was developed in the delivery and mainstreaming of assistive technology/telecare.

He has worked with Improvement & Efficiency West Midlands (IEWM) and ADASS West Midlands as Regional Telehealthcare lead, working with local authorities, health trusts and associated providers, and has provided focussed support in the area of technology enabled care to organisations such as Sandwell MBC, Walsall MBC, Luton Borough Council, Borough of Poole Council, Powys County Council, City of Wolverhampton Council, Solihull MBC, Reading Borough Council, Oldham MBC, London Boroughs of Merton, Barnet, Hackney, Gloucestershire County Council, Stafford and Rural Homes, Gwynedd County Council, Herefordshire County Council, Dorset County Council, Coventry City Council and Peterborough City Council.

Paul Finch

- Standards / QSF

Paul has over 30 years’ experience within the telecare monitoring and contact centre sector, and as a consultant he provides advice and support to all sections of the industry.

For more than 13 years, Paul was head of service for a large national monitoring service with several varied business streams and was responsible for strategy development. He has witnessed the evolution of telecare since its early inception and has a comprehensive range of operational, technical and strategic expertise.

Tim Mulrey


Tim has a senior management background with a large corporate communications provider across both commercial and public sector markets; in addition, he has worked as a management consultant with over 25 local authorities and CCGs across the UK, enabling the deployment of technology and the realisation of efficiency savings.

He has worked with Gloucestershire County Council, Health & Social Care Northern Ireland, London Boroughs of Haringey, Hackney and Barnet - specifically on the development of new TECS initiatives as well as TECS review and redesign.

Tim has a strong background in sales, people management and organisational change as well as being a specialist in the field of Electronic Monitoring of Care, having supported over a dozen councils with implementation.


Rowan Atkins



Rowan has 18 years’ marketing and PR experience, mainly in the social care, housing, health, local government, education and public procurement sectors. Rowan started her career managing marketing at the Guardian newspaper and then at Warrington Borough Council, before going freelance in 2004 and looking after communications activity for charities, membership organisations, social enterprises and SMEs since then.

Rowan currently manages a wide range of communications for clients in the sector, from writing marketing strategies and running stakeholder visioning workshops to meeting journalists, writing newsletters or briefing designers on print materia


Call the TSA office who will put you in touch with the right adviser for your needs 01625 520 320 or

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