A Proactive and Preventative Future: Empowering Citizens with Technology Enabled Care

09:15 — 11:15, Morning Plenary, Main Auditorium

• A welcome from our Chair - WATCH NOW
  Rt Hon Paul Burstow, President, TSA and former Care Minister

• Keynote Speech - WATCH NOW
  Lord Bethell of Romford, Parliamentary Under Secretary of State, Department of Health and Social Care

• A Proactive and Preventative Future: Empowering Citizens with Technology Enabled Care - WATCH NOW
  Alyson Scurfield, Chief Executive, TSA

• Keynote Speech - Leading the way across Wales with a pro-active and preventative approach to health and social care using TEC - WATCH NOW
  Vaughan Gething MS, Minister for Health and Social Services, Welsh Government

• Joining Up Care - WATCH NOW
  Alice Ainsworth, Head of Joining Up Care, NHSX
  Ian James, Deputy Chair of the Joining Up Care programme, NHSX & Care and Health Improvement Adviser Digital, LGA

• Quality Assurance in a reformed Health and Care System - WATCH NOW
  Professor George Crooks OBE, Chief Executive Officer, Digital Health and Care Institute

14:30 — 15:30, Parallel Sessions

Parallel Session 1, Main Auditorium - Proactive and Preventative Care Services in Wales - WATCH NOW
Session Chair: Alyson Scurfield, Chief Executive, TSA
Contributors include:
Samantha Watkins – Managing Director – Delta Wellbeing
Jake Morgan – Deputy Chief Executive and Director of Communities – Carmarthenshire County Council
Rhian Dawson – System Director Carmarthenshire - Hywel Dda University Health Board and Carmarthenshire County Council
Judith Hardisty – Chair – West Wales Regional Partnership Board
Hazel Lloyd-Lubran – Vice Chair – West Wales Regional Partnership Board
Jason Bennett – Head of Adult Care – Pembrokeshire County Council
Huw Thomas – Executive Finance Director – Hywel Dda University Health Board
Dr Phil Kloer – Deputy Chief Executive / Executive Medical Director – Hywel Dda University Health Board

Parallel Session 2, Innovation Stage - Teaching TECS: A new professional hub for independent living solutions -WATCH NOW
During this session we will investigate the importance of increasing the awareness of TEC Solutions to create a technology first approach. Disabled Living Foundation (DLF) along with TSA and supported by Tunstall Healthcare have developed a prescribing tool for professionals, practitioners and TECS Service providers to help identify solutions to support outcomes. This session will focus on how the ProAssist Tool can support the TECS workforce by educating them on what technology is currently available, the why they should consider prescribing a solution.

Session Chair: Nathan Downing, Head of Advisory Services, TSA

Presentation 1: Investing in the future – Zillah Moore, Marketing Director, Tunstall Healthcare - ProAssist has been supported by Tunstall, as part of its commitment to raising awareness and increasing uptake of TECS across the health, housing and social care landscape. This presentation will explore the importance of investing in the development of the workforce, and also highlight Tunstall’s wider Academy initiative, which has been created to support professional development by expanding skill sets.

Presentation 2: ProAssist: an evolving resource – Janet Seward, DLF, Programme Manager - This section will describe the need for the ProAssist tool and how it has been developed to meet the needs of a wide range of professionals. It will also include a call for them to contribute to the ongoing development of the tool by providing feedback, case examples and content.

Presentation 3: ProAssist preview – Clare Barber, Programme Manager, DLF - A short overview of ProAssist, demonstrating it’s features, functions and benefits, and how it can be used effectively by professionals.

Presentation 4: The professional view: How ProAssist will support increased TEC uptake - A selection of stakeholders will share their real life experience of using TECS in their role, and how ProAssist will make it easier to embed technology into professional practice.

Parallel Session 3, Breakout Theatre - The 5 biggest issues that will kill the TEC market - WATCH NOW
Taking Care will combine up-to-the-minute customer research from YouGov and the latest academic thinking from Professor James Brown of Aston University. We’ll hear the latest consumer insight and uncover the top five issues that will impact the future of the TEC industry and how the industry must adapt to address the issues, not only survive but also fully realise the sectors potential to help people live happy and healthy lives as they age.

Session Chair: Steve Gates, Managing Director, Taking Care

Presentation 1: Professor James Brown, Director of Aston Research Centre for Healthy Ageing (ARCHA), Aston University - Professor James Brown talks about 4 big things TEC companies need to pay attention to in order to survive and thrive in the future.

Presentation 2: Steve Gates, Managing Director, Taking Care - Steve Gates speaks about the final biggest TEC killer and what Taking Care are doing to keep growing in the face of change.

15:45 — 16:45, Parallel Sessions

Parallel Session 1, Main Auditorium - Proactive and Preventative Care - WATCH NOW
Session Chair: Alyson Scurfield, Chief Executive, TSA

Opening Welcome from Rt Hon Paul Burstow, President, TSA and former Care Minister

Presentation 1: TSAs Tool Kit to support Proactive and Preventative Services - Nathan Downing, Head of Advisory Services, TSA

Presentation 2: Enabling You with Technology- A Proactive and Preventative Approach to Care in Surrey - Toni Carney, Head of Resources, Adult Social Care, Surrey County Council; Stuart Cole, Business Development Manager, Mole Valley Life, Mole Valley District Council Claire White, Senior Manager – Adult Social Care, Surrey County Council; Mikaela Ellingham, Interim Senior Manager – Reablement Services, Surrey County Council

Surrey County Council and Mole Valley Life discuss how their TEC partnership is making a difference to people with an acute change in need. Using a “learning by doing approach”, together they are testing out the advantages of a trusted advisor model and the benefits of using remote monitoring to support people in their own homes.

Presentation 3: Proactive Management of Falls in the Community - Aaron Edwards, Implementation and Delivery Manager, Telecare Cardiff, Cardiff Council & Senior Project Manager, TEC Cymru, Aneurin Bevan Health Board

Following on from Telecare Cardiff’s Falls Prevention Strategy (2020-23), Telecare Cardiff have developed a programme of works to tackle the issues of falls in the community, specifically centred on reducing ‘frequent falls’. This presentation will showcase the work being undertaken and demonstrate a ‘data first’ approach to community falls in a telecare setting, using evidence to build the rationale for change to a more proactive, preventative method of working.

Parallel Session 2, Innovation Stage - Better Practices - WATCH NOW
This session will showcase a range of best practice and innovations in the sector and will recognise the fantastic developments shaping our industry evidencing the successful outcomes we are all working so hard for.

Session Chair: Steve Carefull, Director, PA Consulting

Presentation 1: Wellbeing Automated Call Service (WACS) – Steve Carefull, Director, PA Consulting - Wellbeing Automated Call Service or WACS is a bot-driven outbound call system that asks people how they are and if they need help. It makes follow-up calls to check if things have changed, and it records all activity to ensure no one is missed. This helped tens of thousands of people get through isolation safely.

Presentation 2: New approach to Care Technology in Adult Social Care – Natasha Corness, Integrated Technology Commissioner, Essex County Council - Essex County Council will share their journey so far and future ambitions to building technology capability across Essex. The future roadmap has a strong focus on health integration, partnership development, innovation, culture change and digital skills.

By appointing an Integrated Technology Commissioner, Essex has merged preventative commissioning with Technology to ensure a system wide approach that reaches the workforce, partners, communities and Adults in Essex.

Presentation 3: Hubble – the movie: Supporting the digital maturity of the social care sector – Liz Jones, Policy Director, National Care Forum - The National Care Forum’s Hubble Project is designed to inspire and equip social care providers to adopt new technology to improve their quality care. Following the success of the Hubble webinars which showcased the digital journeys of our three digital innovation hubs, we are releasing a series of video resources based on the webinars. This session will launch the first of our stand alone Hubble films.

Parallel Session 3, Breakout Theatre - An Integrated Model for Proactive Care: Learnings from COVID-19 - WATCH NOW
Join this session to find out more about how a toolkit is developing that supports the proactive and preventative care model and the delivery of quality standards roadmap and ambitions for the future.

During the session the team will bring to life some of the tools and launch the concept of the self-assessment maturity matrix. Two new quality standards modules support the delivery of this exciting programme of work and underpins some of the findings from the Department of Health and Social Care Programme the TSA team have been leading on with the sector.

During the session you will hear from Rupert Lawrence, Head of amica24 who will give his reaction to the opportunities & challenges of proactive care.

Session Chair: Rachael Forbister, Head of TEC Quality
Presenters Include:
Steve Sadler, Technology Strategist, TSA
Tim Mulrey, Business Strategy & Transformation, TSA
Rupert Lawrence, Head of amica24