09:15 — 11:15, Morning Plenary, Main Auditorium 14:30 — 15:30, Parallel Sessions Parallel Session 1, Main Auditorium - The development of enabling technology and interoperability - WATCH NOW
Every hour of every day, telecare services directly support the independence and safety of 1.8 million vulnerable people in the UK. Those individuals can, with the help of the right Technology Enabled Care (TEC), aim to maintain and regain their independence at home. Many services continue to employ analogue connectivity as a large-scale digital upgrade programme has not yet begun, either through a lack of available investment, the complexity of the marketplace, insufficient interoperability or a determination to utilise existing analogue assets as far as possible.
We have assembled a group of stakeholders from the industry who represent commissioners, service providers and the TEC Industry body. This session will focus on three key themes where a stakeholder will provide a challenge to the rest of the group who will endeavor to respond to the challenges in the time available. There will also be time at the conclusion of the of the response to the third and final challenge for questions to be posed to the group from the attendees.
Session Chair: Rt Hon Paul Burstow, President, TSA and former Care Minister
Kevin McSorley, Head of Radius Connect 24
Dr. Lynne Douglas, Chief Executive, Bield 24
Mark Allen, Head of Tech and Digitally Enabled Care at Hampshire County Council
Rupert Lawrence, Head of amica24
Sam Watkins, Managing Director, Delta Wellbeing
Steve Sadler, Technology Strategist, TSA
Tim Mulrey, Business Strategy & Transformation, TSA
Parallel Session 2, Innovation Stage - Innovating for housing fit for the future - WATCH NOW
How can we address the issue that over two million over-55s are living in a home that endangers their health r wellbeing? This session will look at research and innovation that is underway including work supported by UKRI’s Healthy Ageing Challenge. From early stage looking at how new technologies and innovative design offers flexible living to age in place through to developments using modern methods of construction and innovative services to create great new communities.
Session Chair: George MacGinnis, Healthy Ageing Challenge Director, UK Research and Innovation
Presentation 1: The future of housing and homes – John Godfrey, Corporate Affairs Director, Legal and General - The future of housing and homes will be at the heart of how adult social care is provided. Legal & General is leading the creation of innovative retirement communities and this talk will draw on recent experience working in partnership with Newcastle City Council to build a 20/25‑bed ‘new model residential care home’ and with the University of Edinburgh to establish The Advanced Care Research Centre.
Presentation 2: Flexible Living to Age in Place – Prof Paul Jones, Professor in Architecture and Built Environment, Northumbria University - The housing industry in the UK does not respond to the challenges of growing old. It continues to build homes that are very difficult to adapt, compromising the ability of people to age in place. Digital and sensor technology- as well as adaptability innovations through Modern Methods of Construction (MMC)- have the capacity to be game changing. These technologies could enable the domestic environment to be tailored to support the particular needs of the occupant, so that they could live independent lives for as long as possible. Integration of this technology would represent a significant individual and societal financial saving for care costs and reduce the heartache and stress of a change of environment and lifestyle late in life.
The project team have been offered seven plots and funding in Seaham Garden Village- an innovative housing scheme of 1500 houses in County Durham. This high-profile development is a collaboration between private developers (IDP Partnership, Plan B, Tolent, Karbon Homes) working with Northumbria University. The ambition here is to use the catalyst grant to bring together a co-design team that is comprised of healthcare practitioners, architects, designers, building users and academics (with expertise in architecture, health, gerontology, computer science and software engineering) to design tech-enabled prototype houses, as flexible supportive environments, to support people across their life course.
Presentation 3: Cohousing as a catalyst for connected, age-friendly communities; Prof Stefan White, Professor of Architecture, Greater Manchester Combined Authority; Dr Mark Hammond, Senior Lecturer Manchester School of Architecture, Greater Manchester Combined Authority - Older people’s cohousing presents an opportunity to rethink how we provide the social infrastructure (both physical and digital) that supports people to ‘age in place’. This presentation will discuss how broadening the cohousing sector to new clients, residents, practices and technologies has the potential to create an ‘age-friendly’ city, informed by a series of ongoing collaborations between Manchester School of Architecture and partners in the public, private and voluntary sector.
Presentation 4: Independent Living through Co-Designed, Accessible Homes and Technology – Colin Foskett, Head of Research & Innovation, Blackwood Homes & Care - Blackwood Homes and Care are a specialist housing and care provider working across Scotland. Well designed accessible homes combined with technology are critical to healthy ageing. Hear about Blackwood’s journey from developing our award winning Blackwood House, a beautiful, affordable, accessible and connected home to CleverCogs™ our digital care and support system. Co-designed and co-created to help our customers remain independent as well as promoting choice and control in how services are delivered.
Parallel Session 3, Breakout Theatre - All IP & the Digital World - WATCH NOW
The UK’s upgrade to a new All IP Network presents the Telecare Sector with challenges and opportunities. Join CSL as they demonstrate how service providers and manufacturers can work together to overcome these challenges and start to maximise the benefits of the new Digital World.
Max Stevens, Key Accounts Manager – M2M at CSL, will outline how the existing digital solutions work and expand on the benefits of digital when compared with analogue. Some of these benefits include the faster speed at which calls can be connected to a Monitoring Centre, the ability to upgrade a unit remotely, as well as the flexibility that ‘over the air’ upgrades will bring with a digital service.
Max will also discuss the partnership between North Hertfordshire Council and CSL and why they chose CSL as sole provider of secure connectivity for any traffic sent through their Jontek Answerlink system. CSL have supported the Council in their digital switchover from older analogue connections to the new Mobile IP connectivity. Consequently, they have been able to embrace the change and take advantage of the benefits that enable them to provide a better service to vulnerable people.
The presentation will finish with a look to the future and the exciting and transformative opportunities switching to digital presents us.
15:45 — 16:45, Parallel Sessions Parallel Session 1, Main Auditorium - Housing with Care response to the Coronavirus – taking a best practice model forward to support people affected by dementia - WATCH NOW
The Coronavirus challenged the housing sector to work together to help people affected by dementia and other health conditions. Drawing on best practice we use a model of support that helpfully identifies lessons to be taken forward into a new ‘normal’ way of living and working. The pandemic confirmed the importance of housing provider staff knowing their residents well, highlighted the importance of design and impacted on policy and practice.
Session Chair: Vanessa Pritchard-Wilkes, Chair, Dementia and Housing Working Group
Presentation 1: Overview of the model – Katey Twford, Housing LIN Dementia Lead - The Coronavirus challenged the housing sector to work together to help people affected by dementia and other health conditions. Drawing on best practice we use a model of support that helpfully identifies lessons to be taken forward into a new ‘normal’ way of living and working.
Presentation 2: Residents are individual people – Ruth Eley, Director and Vice Chair, Life Story Network / TIDE (Together in Dementia Everyday) - The covid-19 pandemic has confirmed the importance of housing provider staff knowing their residents well in order to prioritise time and effort whilst devising new ways of working. This session will illustrate different approaches taken to Identify and connect with people classed as ‘vulnerable’ in general needs as well as specialist housing so that bespoke support can be offered to residents with different needs.
Presentation 3: How design helped or hindered – John Walker, Director, Walker Simpson Architects - Much is known about how features of housing design contributes to the provision of supportive environments for those with dementia. Recent work has seen a greater integration of input from multi-disciplinary teams including clinicians, academics, housing professionals and internal environment experts and supporting technologies. This integration is welcome and recognised as having great potential in providing flexible and supportive housing solutions.
Presentation 4: Policy and practice guidance to support staff, residents and families – Kris Peach, Executive Director of Extra Care, Housing 21 - Coronavirus required housing providers to work closely with colleagues across health and social care to prioritise and support vulnerable residents; we have learned that it is essential to be clear about how the model of housing with care had to change in response to scientific and medical evidence to managing risk and safeguarding issues. Unexpected challenges were faced and communication in many and varied forms became key.
Parallel Session 2, Innovation Stage - Technology Solutions Focus - WATCH NOW
Session Chair: Tim Mulrey, Business Strategy & Transformation, TSA
Presentation 1: Designing, optimising & executing your personalised digital roadmap – Stuart Carroll, National Sales Manager, Legrand Assisted Living and Healthcare - Identifying the key elements, understanding the desired outcomes & learning lessons from others on the same journey, the ticking A2D clock doesn’t mean that there isn’t time to carefully consider what digital should look like to you.
Presentation 2: New Proactive Services for Coordinated Health and Social Care – Joe Killen, Product Director, Telehealthcare IP Platforms, Doro - Ageing demographics and the increase in chronic disease prevalence, as well as the pandemic, are placing new demands on supporting people at home. New communications solutions offer innovative supply-side opportunities. How can the telecare sector coordinate new requirements in the digital world? Doro has a unique range of hardware, software, and new service delivery capacity to provide solutions for every link in the chain.
Presentation 3: Cobotics in care; focusing on the big picture – Steve Carefull, Director, PA Consulting - Following a successful pathfinder to establish if and how cobotic devices could enable the workforce to better cope with the physical demands of caring, this session will provide key insights into why and how the TEC sector must prepare to play a greater role in addressing the care workforce challenge
Parallel Session 3, Breakout Theatre - How Quality Standards and Workforce strategy are key to Transformation and Continuous Improvement in any organisation - WATCH NOW
In this session TSA will set out their ambitions for the next 12 months to ensure that quality standards and workforce development are at the heart of TEC providers and solution providers minds. These two key areas are closely linked and provide an opportunity for organisations to achieve excellence in quality and invest in their workforce to make real change happen.
Presentation 1: Quality Standards at the heart of transformation – Rachael Forbister, Head of Quality and Improvement, TEC Quality - Rachael will provide an overview of how quality standards are the heart of any organisation in driving continuous improvement and transformation. A supportive audit process that encourages organisations to be the best they can be as they embark on their TEC journey and how working in a proactive and preventative way can help ensure the quality, safety and innovation of services. Working hand in hand with workforce and investing in our teams is essential to create the right mindset, skills and behaviours to successfully embed TEC.
Presentation 2: Always Improving – Helen Blythe, Head of Workforce Development, TSA and Samantha Davies, Workforce Development Lead Consultant, TSA - TEC is on a journey, and we’re all here with a combined aim. To create better outcomes, lives, experiences and support for the people that we serve. In this session Helen will update attendees on how the TSA is working with partners, providers and services who are all joining this journey to create the mindset, skills and behaviors of staff, volunteers and people, to take TEC successfully into the future, by embedding them into safe, quality and reliable services for citizens.