The Personalisation of Health and Care Through Proactive and Preventative Service Delivery

09:15 — 11:15, Morning Plenary, Main Auditorium

• Daily Welcome - WATCH NOW
  Alyson Scurfield, Chief Executive, TSA

• A welcome from our Chair - WATCH NOW
  Sir David Pearson CBE, Chair, TEC Quality

• Keynote Speech - WATCH NOW
  Caroline Lamb, Chief Executive of NHS Scotland, Director General for Health and Social Care in Scottish Government

• Harnessing the beneficial changes resulting from the COVID-19 pandemic to accelerate the scale and spread of digitally enabled care and support @home - WATCH NOW
  Tim Straughan, Director of NHS @home, NHS England and Improvement

• Is there a different way of doing things? - WATCH NOW
  Dr Jane Townson, CEO, United Kingdom Homecare Association

• How linking people’s records via social care will allow care homes to give a person-centred service - WATCH NOW
  Professor Martin Green OBE, Chief Executive, Care England

• Supporting the digital patient - WATCH NOW
  Liz Ashall Payne, Co-Founder and CEO, ORCHA

• Panel Session - Chaired by: Sir David Pearson CBE, Chair of TEC Quality - WATCH NOW
  Contributors:
  Breid O'Brien, Deputy Director of Digital Health, NHSX
  Professor George Crooks OBE, Chief Executive Officer, Digital Health and Care Institute
  Liz Ashall Payne, Co-Founder and CEO, ORCHA

14:30 — 15:30, Parallel Sessions

Parallel Session 1, Main Auditorium - International Best Practice Exemplars - WATCH NOW
Session Chair: Dr. Rafael Bengoa, Co-director, The Institute for Health & Strategy in Bilbao, Spain

Presentation 1: How self-managed teams enable personalised preventative health care: the Buurtzorg story – Brendan Martin, MD, Buurtzorg Britain and Ireland

The success and growth of Buurtzorg Nederland has shown how self-managed neighbourhood teams, if properly enabled, supported and trusted, can provide truly personalised and preventative health care. You will hear how and why Buurtzorg has grown from one start-up team in 2007 to more than 900 teams today, and what has been learnt about the challenges of achieving such a transformation in Britain.

Presentation 2: Challenges with digital transformation and aging population in Sweden – Marcus Ternstedt, CDO, Sensapp AB

An aging population in the world creates new challenges for welfare. Fewer resources will provide care and nursing to more and more needy people.

Lifestyle-related diseases such as dementia and cardiovascular disease increase as we age – a situation that requires new innovations.

Will present one of our projects we do together with municipality of Uddevalla and organization SKR (Swedish Municipalities and Region) to meet the challenges of future.

Presentation 3: User friendly remote user monitoring drives better care outcomes, more engaged Carers and improved bottom line. Connected Health and PacSana pilot with the South East Care Trust in Belfast - Ryan Williams, Director/Founder Connected Health Group UK, Connected Health

In January 2020 Connected Health and PacSana partnered to deliver a remote monitoring solution to support service users of the South East Care Trust. Using PacSana real-time remote monitoring solution, Carers review daily, weekly and monthly reports that show;

• Evidence of care needs
• Changes in patterns that are indicative of evolving care needs, change in activity or sleep patterns
• Sudden changes in patient status requiring more immediate attention, wandering

Parallel Session 2, Innovation Stage - Integrated Care Systems – the opportunity for TECS - WATCH NOW
2021 will see every area of England covered by an Integrated Care System. What challenges and opportunities does this present for the TEC sector? How can technology help the NHS, local authorities and the third sector to deliver better, more integrated and preventative care, and support the aims of the recent Health & Social Care White Paper?

Session Chair: Alyson Scurfield, Chief Executive, TSA

Presentation 1: Reflections on the recent Integration and Innovation White Paper – Sir David Pearson CBE, Chair of TEC Quality - The recent White Paper sets out the government’s ambition to make the health and care system fit for the future by reducing bureaucracy, and making care more accountable, collaborative and equitable. This section will examine the key points of the Paper, and how new legislation may change the way we think about delivering care.

Presentation 2: ICSs and their impact on care delivery – Dr Andy Haynes, ICS Executive Lead, Nottingham and Nottinghamshire Integrated Care System - This session explores the ways ICSs will improve the delivery of public health and social care, and the role of data and technology in facilitating collaboration between the NHS and local government in order to improve the health and wellbeing of citizens at a local level.

Presentation 3: Shaping the future: the role of TECS in Population Health Management – Stefan Coote, Head of Solutions – Innovation, Tunstall Healthcare - Population Health is an approach that aims to improve physical and mental health outcomes, promote wellbeing and reduce health inequalities. Technology and data have a clear role to play in designing new, proactive models of care which meet today’s needs and anticipate tomorrow’s. What opportunities does this present for TEC services?

15:45 — 16:45, Parallel Sessions

Parallel Session 1, Main Auditorium - Technology Enabled Care in Sunderland – the Vision and the Value to our Residents - WATCH NOW
As part of its smart city initiative, Sunderland has given a commitment to becoming a healthy city in which residents have the same opportunities and life chances, living longer, healthier and more independent lives. Technology enabled care plays a key role in the delivery of this vision.

In this session, health, education and social care partners describe their journey to achieve the integration of assistive technology in innovative, responsive care planning, sharing new and exciting projects and providing an opportunity to hear from residents who describe the difference this new way of working has made to their lives.

Presenters include:
Emma Anderson, Head of Therapies/Deputy Chief Operating Officer, Sunderland City Council/Sunderland Care and Support
Dave Young, Deputy Business Development and Resilience Manager, Sunderland City Council
Chris Breed, Assistive Technology Development Manager, Sunderland Care and Support
Linsey Proud, Occupational Therapy Senior Practitioner, Sunderland City Council
Adam Remmer, Charge Nurse, Sunderland and South Tyneside NHS Foundation Trust
Alison Watson, Registered Service Manager, Sunderland Care and Support
Andy Paterson, Registered Service Manager, Sunderland Care and Support
Claire Cunningham, Occupational Therapy Senior Practitioner, Sunderland City Council
Paul Raine, Installation Assistant, Sunderland Care and Support
Nicola Gillies, Occupational Therapist, Sunderland City Council
Angela Porritt, Community Rehabilitation Team Manager, Sunderland City Council
Nina Bedding, Senior Lecturer Occupational Therapy, Sunderland University
Student Courtney Pratt, Sunderland University
Lynne Jones, Team Leader, Sunderland Care and Support

Parallel Session 2, Innovation Stage - Digital Health and Wellbeing during COVID – a Northern Ireland Perspective - WATCH NOW
This session Chaired by Jonathan Wallace, Professor of Innovation at Ulster University and longstanding TSA ITEC Awards judge, will showcase the leading-edge digital innovation and good practice exemplars from the local health authority, industry as well as award-winning academic collaborative research undertaken in Northern Ireland to address the impact of COVID, lockdown and social isolation on its citizens, service users and their carers.

Session Chair: Professor Jonathan Wallace, Professor of Innovation, Ulster University

Presentation 1: Catching the Wave – Dan West, Chief Digital Information Officer for Health and Care in Northern Ireland, Department of Health Northern Ireland - Dan will showcase how digital has enabled Health and Social Care during the COVID-19 pandemic, highlight some of the barriers to the new ways of working and discuss the key steps the Health and Social Care system in Northern Ireland can take to ensure the success of digital transformation.

Presentation 2: Digital Mental Health & Wellbeing – Chatbots, Apps and AI – Dr Raymond Bond, Reader in Data Analytics, Ulster University - Distinguished Research Fellow and Reader in Data Analytics at Ulster, Dr Raymond Bond will showcase Ulster’s research projects related to digital mental health, including data science research showing the impact COVID has had on a helpline and how chatbots and digital interventions can be used during social distancing, isolation and lockdowns to support Mental Health and Wellbeing. The presentation will also detail the opportunities and challenges in designing digital mental health interventions.

Presentation 3: “How are you today?” – Kevin McSorley, Head of Radius Connect 24 - Kevin Mc Sorley, Head of Radius Connect 24 and longstanding TSA Board Member, will outline the simple low cost yet high value service innovation, including outbound calling services, undertaken by Radius Connect 24 within Northern Ireland to address the needs of service users and their carers during the COVID pandemic and the lockdowns.