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Webinars

To help support you during the pandemic, we will be running a number of online webinars, these are open to both members and the wider TEC sector, as together we face challenges of service and workforce.

We are rolling a series of topic/skills based webinars that will offer the guidance and support as requested by our members.

Upcoming Webinars:

Further webinars are coming soon.

Watch back previous webinars:

 
 
 

Covid-19 Pandemic Escalation - Guidance for Monitoring and Responder Services

Webinar Summary:
The COVID-19 Pandemic has raised many new challenges for Monitoring, Installation and Responder Services. Many organisations have responded quickly to adapt their original business continuity plans and to implement a wide range of operational changes, to enable the critical services to continue and to provide support to over 1.7 million Service Users.

Our members have indicated that after an initial ‘spike’ in call volumes, this has now showed a slow-down. However, it is anticipated that the lock down may continue for some time and there is a possibility that when the lock down is eased, the rate of infection may increase once again. Should there be another ‘peak’ in the number of infections being reported, it may be necessary to further increase capacity and capability within TEC Services to respond. Whilst most services have risen to the challenge, how sustainable is this for an extended period?

Click here to view the recording of this webinar

 


A Short guide to Responding:

Webinar Summary:
To support our Introduction to Responding Guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Responding webinar designed for new Responders coming into your service to help during the Covid-19 pandemic.
The recording lasts approximately 25 minutes, and will give new Responders the opportunity to gain an understanding of the key principles of being a Responder in accordance with your organisational policies and procedures.

Click here to view the recording of this webinar

 


A Short guide to Call Handling:

Webinar Summary:
To support our Introduction to Call Handling guide available in the Covid-19 TEC Resource Area on the TSA website, we hosted a short Guide to Call Handling webinar designed for new call handlers coming into your service to help during the Covid-19 pandemic.
The recording lasts apprximately 25 minutes, and will give new Call Handlers the opportunity to gain an understanding of the key principles of being a Call Handler in accordance with your organisational policies and procedures.

 

 

 

 

 

 

 

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