Digital leaders produce White Paper shaping future for commissioning of Technology Enabled Care services

Posted on 17 Oct, 2016

Digital leaders from across the UK have produced a White Paper which was launched at the International Technology Enabled Care conference on 18th October by Rt Hon Paul Burstow, former Care Minister and Health and Care thought leader.



The White Paper led by TSA, the industry body for Technology Enabled Care is titled ‘Putting People First: Commissioning for Connected Care, Homes and Communities’ and is the product of a Think Tank, recently chaired by Professor Paul Burstow and bringing together 19 service leaders and experts from across the UK who are familiar with some of the challenges of incorporating person-centred technology solutions into health, housing and care services

At the Think Tank, participants told their stories of transforming services and turning the use of technology into ‘business as usual’. The message that came loud and clear from those attending was don’t be dazzled by the kit, be “tech agnostic”. 

Organisations represented included Hampshire County Council, Sunderland Clinical Commissioning Group, Liverpool Clinical Commissioning Group, the Innovation Agency, Welsh Government, Association of Directors of Adult Social Services, United Kingdom Home Care Association, Carers UK, UK Centre for Health Solutions, Deloitte, PA Consulting and many more.  

Instead of focusing on technology, their focus was on meeting the needs of the patient, service user and carer – “co-designing services with people who would benefit from improved outcomes and quality of life” was the message.

The common competencies that marked out the Think Tank contributors included service design, leadership, business intelligence and analytics - using data to really understand where the opportunities are to increase productivity and offer better results for people. 

Rt Hon Professor Paul Burstow, TSA Senior Adviser and Chair of Think Tank, said: “The future of technology enabled care and digital health are already taking shape on the ground.  The Think Tank heard how those leading this work are clear that to succeed it has it has to be about co-creating services that work for people. This approach is mostly likely to ensure that technology use is effective and optimised and specifications and procurement support innovation.”

Linda Sanders, Telecare Lead, Association of Directors of Adult Social Services (ADASS), said: “The launch of this White Paper represents a significant step forward in raising the profile of technology enabled care services (TECS) and its benefits. This crucial document brings transparency of the benefits of TECS to an increasing range of stakeholders and a clear understanding that it is everyone’s role to raise awareness of the support TECS can provide in delivering sustainable ‘Connected Care, Homes and Communities’.

Alyson Scurfield, Chief Executive, TSA, said: “As well as raising awareness of the White Paper key messages nationally, over the coming twelve months TSA will work with partners to disseminate the key recommendations from the Paper and develop action plans to deliver them including developing a TECS ‘Offer’ to support major transformation and service re-design supported by robust benefit realisation.”

The White Paper marks the start of an important strand of work for TSA. By bringing together some of the leaders in technology enabled health and care, TSA has identified a need to set up a local digital leaders’ network. 

Working with NHS, social care and housing, TSA will draw together local expertise and national system leaders to spread the expertise and help realise the benefits of supporting people with technology enabled care.

Download the White Paper here


A 1 page summary of the white paper launch is available here


Background

Across the four Home nations both NHS and local government are facing huge financial and workforce pressures.  Each of the four Home nations is pursuing digital and technology enabled agendas. Technology, the paperless NHS, apps and much more are often seen as the solution.  But are they?

In September 2016, TSA convened a think tank of local digital leaders with proven track records of incorporating technology solutions into health and care services (Hampshire, Sunderland, Liverpool) together with independent expertise on where technology enabled care is heading. 

This background report includes four presentations submitted earlier as formal papers.

This White Paper marks the start of an important strand of work for the TSA. By bringing together some of the leaders in technology enabled health and care the TSA has identified a need to set up a local digital leaders’ network.  Working with ADASS and others, the TSA will draw together local expertise and national system leaders to spread the expertise and help shape future procurement and contracting.

Rt Hon Professor Paul Burstow
TSA Senior Adviser