Posted on 21 Nov, 2017

Growing a digital TECS consumer market

20 November 2017


TSA is working to support the sector to understand the implications of the shift from analogue to digital TECS. That the shift will happen is not in question given the decision to switch off analogue phone lines in 2025. The time for businesses to decide how to become fit for the future is rapidly running out. These challenges are well mapped in the TSA White Paper, Connecting People, Improving Lives: A Digital Future for Technology Enabled Care?

While the shift to digital will create risks and have cost implications for businesses, it also creates the potential for a sustainable market of self-funding consumers, individuals and family members, who are currently poorly catered for.

One factor that will shape how rapidly and widely consumers adopt digital TECS is the way in which information about these services is presented. While digital TECS will have the potential to integrate with mainstream digital services, consumers seeking services to support health and care for themselves or for family members will want relevant, trusted information.

A survey jointly developed by the TSA and the national information charity, DLF, was launched at the International Technology Enabled Care conference in October 2017. The survey aims to find out the views of everyone working in the sector on how information about services and technologies should best be presented to consumers to support adoption.

It takes between 5-10 minutes to complete the survey and findings will be available early in the New Year. Please take a few minutes to complete it as your views will help to shape the way that TSA and DLF develop information services over the next year.

The survey will close at 5pm on 1 December 2017.

Thank you for your help.

Survey link: https://www.surveymonkey.co.uk/r/tsa_dlf