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Welbeing praised for high quality service by industry watchdog

Posted on 31 Jul, 2017

Independent living specialist Welbeing has gained a prestigious new industry accreditation for its telecare services.

 

The Eastbourne-based organisation was praised for its high quality service and customer focus in being presented with the Telecare Services Association’s (TSA) new Quality Standards Framework accreditation.

 

Welbeing, which helps customers live independently by using specially designed home alarms including red pendants, was one of the first organisations to be inspected under the TSA’s new standards which ensure providers deliver the best possible service.

 

Steve Smith, Chief Executive of Welbeing, said: “We are delighted to receive this industry seal of approval in recognition for our hard work and commitment to providing customers with an excellent service that is tailored to their individual needs.”

 

This latest accreditation follows Welbeing’s success in being awarded TSA platinum membership two years ago.

 

The TSA report on Welbeing stated that ‘the user is the most important part of the process and the mantra of service improvement and quality outcomes pervades the entire service delivery model’.

 

It added: “Despite the scale of the organisation there is a very positive small company focus on outcomes which enables this national organisation to drive the quality agenda with purpose and determination.

 

“There is a very realistic understanding of the challenges to both the company and the wider technology-enabled care scene, and Welbeing’s commitment to the continued development of staff and the service is extremely impressive.”

 

Welbeing, which has its headquarters in Moy Avenue, Eastbourne, employs over 170 people. A full copy of Welbeing’s TSA Audit Report is available on request.