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TSA TEC Blog

Welcome to the TSA blog. Browse the articles below or use the tags to list articles relevant to a particular subject.

Do you have an idea for a Blog or a Success Story then please contact marketing@tsa-voice.org.uk

Analogue to digital: are you ready?

Analogue to digital: are you ready?

Date: 22 September 2017

By Alyson Scurfield, Chief Executive of TSA 22 September 2017 By 2025, all analogue telephone services in the UK will be switched off and replaced by digital systems. Ofcom and telecommunications providers advise that systems relying on ‘voice-band data’, such as security and fire alarms, many

Care homes or care at home?

Care homes or care at home?

Date: 22 September 2017

By Paul Burstow 22 September 2017 When the NHS celebrates its 100th birthday in 2048 there will be over 100,000 centenarians living in the United Kingdom. What will that mean for health and care? Inevitably, much will have changed. So to scale-up 20th century solutions to meet anticipated demand

Maintaining Service Quality

Maintaining Service Quality

Date: 22 September 2017

22 September 2017 Paul Shead - TSA Chair I am delighted to be writing my first article for eLink since being elected Chair of TSA by the Board of Directors in June. This is an annual appointment, accountable to the Board, managing Board meetings and providing direct liaison between the Board and

How to deliver TEC services at scale

How to deliver TEC services at scale

Date: 22 September 2017

By Moira Mackenzie – NHS 24 22 September 2017 In the world of health and wellbeing, technology enabled care (TEC) is a relative newcomer. Scotland launched its TEC programme in 2014 in order to embed and expand technology at scale and demonstrate that it can be a cost-effective way to help improve

Maintaining a personal touch in an age of technology enabled care

Date: 29 August 2017

By Alyson Scurfield, Chief Executive of TSA 29 August 2017 This blog was first published on the Independent Age website Technology in our daily lives When we think of care, we naturally think of the important contributions of our friends, partners and family as well doctors, nurses, social workers

Start with Why

Start with Why

Date: 26 July 2017

Steve Carefull PA Consulting/Argenti 26 July 2017 Online shopping, holiday booking, dating, e-learning, banking, ordering a cab or a curry; many areas of our lives have been changed by the shift to digital channels. Support for health and wellbeing too is offered digitally, from fitness monitors

Putting the customer first

Date: 26 July 2017

Nick Rutter, Sprue Aegis & Pilgrim Beart, DevicePilot 26 July 2017 As Telecare makes the leap to digital, prevention becomes cheaper than cure. Addicted to cure? In the UK around 85% of telecare data traffic is ‘inbound’ from the home, typically when a resident presses a panic button. But in Spain

How to co-design digital technologies

How to co-design digital technologies

Date: 26 July 2017

Dr Victoria Betton mHabitat 26 July 2017 Involving end users – patients, citizens and practitioners - in the process of design and development means that digital technologies are more likely to be feasible, engaging and underpinned by evidence of what works. The mHabitat team helps the NHS, wider

Making the Leap from A to D

Date: 25 July 2017

Paul Allis Brain in Hand 25 July 2017 Faced with increasing demand for services and tightening budgets, commissioners and providers expect digital technology to play a significant role in the transformation of healthcare services. The push to harness the opportunities digital technology can

How to prepare for a QSF audit

Date: 18 July 2017

By Karen Bridgewater, Dudley Telecare Service 18th July 2017 Positive relationships rarely start with a cool assessment of faults and failures. The same goes for audits. Like everything else in life audits can be good, bad or indifferent and many of us will have experienced several of them –

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