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TSA TEC Blog

Welcome to the TSA blog. Browse the articles below or use the tags to list articles relevant to a particular subject.

Do you have an idea for a Blog or a Success Story then please contact marketing@tsa-voice.org.uk

Highlights of ITEC Conference 2019

Highlights of ITEC Conference 2019

Date: 18 October 2019

DAY ONE Conference commenced with CEO Alyson Scurfield and President Paul Burstow meeting and greeting exhibitors and headline partners around the exhibition hall, setting the scene for what attendees could expect at the UK’s seminal conference for TEC. Hall 1 auditorium hosted the plenary

Why Isn't Our TEC Industry Booming?

Why Isn't Our TEC Industry Booming?

Date: 3 September 2019

New digital solutions will enable both preventative activities, a means of sharing data and provide services that will appeal to consumers, by Adrian Scaife, Alcuris Ltd. On first glance the numbers of people using our services should be growing year on year along with the success of our

Be a friend against scams

Be a friend against scams

Date: 7 May 2019

Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more people are becoming victims of fraud Did you know that you are twice as likely to fall victim to fraud than any other crime (ONS 2018), scams cost the

A busy time for learning

A busy time for learning

Date: 16 August 2018

16th August 2018 by Gillian Austin, TSA Training Associate The summer has been a busy time for learning, education and training. Lots of services are accessing the one day CPD training days that support Call Handling activities, as well as the Assessing for Telecare day that supports dispersed

Supporting social care teams

Supporting social care teams

Date: 16 January 2018

Posted on 15 Jan 2018 Gillian Austin - TSA Associate Supporting social care teams to undertake basic telecare assessments The Telecare service in Dumfries and Galloway is jointly managed by Social Work Services and Communities. In 2017 work began to look at how the council could begin to deliver

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