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A real commitment to support teams

26th March 2018

by Gillian Austin, TSA Training Associate

Over the last 18 months I’ve embraced the opportunity to get stuck into something I feel strongly about - learning, education and training. It’s very important to give people the knowledge, skills and understanding to support the activities they do every day, helping service user and their families.

I’ve seen a real commitment from some organisations to support their teams through the delivery of training. Of course, not everyone wants to attend. And that’s ok - I get that -as long as by the end of the day people get something from the training. Even if it’s just sharing experiences, it raises awareness.

Living well with Dementia – Fulfilled Lives, Carmarthenshire

A brief overview of TSA’s bespoke training package for Carmarthenshire County Council, who are changing commissioning arrangements with home care providers to enable a more proactive response to the needs of service users who are living with dementia.

Client requirements

Moving away from the traditional model of domiciliary care, we are developing a more flexible service called Fulfilled Lives, working with our framework providers, to put people at the centre of provision and to make sure that support is tailored to the individual. The Fulfilled Lives project has been selected as a Bevan Commission Exemplar project in Wales: 

The ethos of the proposed model of care and support is to provide holistic support that will allow people to continue to live their life as their dementia progresses. The focus will be on the individual directing the support that they need – in partnership with the provider.

The intention of the model is to coordinate support around an individual’s network, working alongside the service user and the community to help maintain the status quo. The model aims to avoid unnecessary dependency on services and to ensure that people come in to the service at a time in their life when they are able to plan for their future and engage fully in managing their own health and wellbeing.

‘I am a dementia support worker and I have learnt so much on this two day course.  The course was a wealth of information and the group work was valuable.  I can now see that the use of appropriate technology at the right stage could benefit many of the people I work with.  This course has been inspiring’Ty Dyffryn Extra Care

The Alzheimer’s Society report, ‘Support. Stay. Save.’ (2011) states that maintaining independence along with remaining active and engaged are the key outcomes for people with dementia.

The role of Technology Enabled Care (TEC) is key to the Fulfilled Lives model, enabling individuals to maintain their independence in their own home for as long as possible.

Carmarthenshire County Council conducted a tendering process to commission training for care management and domiciliary care staff to raise their awareness, knowledge and confidence of how TEC should be an essential component of care planning and service delivery for individuals receiving the Fulfilled Lives service.

Working with TSA

TSA were awarded the contract to design and deliver a bespoke training package, for the group of staff involved in the pilot in the Llanelli locality within Carmarthenshire. The aim was to set the training, “Assessing for Telecare – Supporting People living with Dementia”, within the context of meeting the needs of individuals living with dementia, seamlessly blending the TEC aspects of the training with the Fulfilled Lives model aspect of the training. The initial training took place in November 2017.

‘I can now see how early intervention is so important to keep service users as independent as possible’ Social Worker

Both the Fulfilled Lives project and the training delivered by TSA have been very successful, and the decision has been made to roll out the training to the Amman & Gwendraeth Locality in Carmarthenshire during 2018.

As one of the Senior Managers involved in managing the Fulfilled Lives project, I have been delighted with the quality of the training programme design and delivery by Gill Austin, Training Associate. The feedback from both training cohorts has been excellent, with a few of the comments shown below:

 ‘I work with many vulnerable people who wish to remain as independent as possible. It has opened my eyes to further interventions...excellent training, interesting, informative and clear, thoroughly enjoyed and learnt’ Social Worker

As the roll-out of the Fulfilled Lives project continues throughout the county, we intend working with TSA again to deliver training to more staff working within our integrated Community Resource Teams as well as staff within the domiciliary care provider agencies we work with.

Debra Llewellyn, Comisiwn Bevan Commission Exemplar, Rheolwr y Rhaglen Moderneiddio / Modernisation Programme Manager

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