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It’s been a busy start to 2018

As part of TSA’s own transformation, Alyson announced in January the separation of all our standards activity from our membership services. We have created a new standards arm called TEC Quality and our goal is to show, beyond doubt, that the industry’s quality standards framework is independent and can be trusted by commissioners and public alike. As the interim chair of the new TEC Quality standards board, my role is to oversee the recruitment of a diverse team of non-executive directors and a new chair, all with strong track records. We need expertise in quality systems and we need the voice of lived experience to work with our executive team.

This change in the governance of QSF marks an important moment in TEC industry standards in the UK. It is a clear message to all four home nation governments and to the TEC sector that the industry will not be judge and jury in its own court when it comes to quality. There is no other quality mark for the TEC sector which has this level of independent oversight.

Building on work by Alyson with the Association of Ambulance Chief Executives (AACE) around response standards, safe 'hand-offs' and escalation between alarm call centres and ambulance services, we met with NHS England and agreed a number of steps to address ministerial concerns about safety.

Along with Alyson and other members of the team, I have been making the case to ministers and officials for the forthcoming green paper on care and support for older people to set out plans for stepping up the adoption of technology to increase productivity and improve the quality of care. Working with our partners at PA Consulting, I set up a successful workshop for the green paper team to learn about the service redesign-led approach to TEC adoption which TSA set out in our White Paper in 2016. Judging from the questions and discussion it proved a valuable day.

Another strand of our work has been to design and deliver a TECs taster day at the Royal College of Occupational Therapists (RCOT).  The event was oversubscribed and generated a lot of interest from OTs. We will be following this up with sessions at the RCOT Conference in Belfast later this year and ongoing collaboration in the meantime.

2018 is shaping up to be a year of opportunity for the TECs sector and TSA leadership. The recent National Audit Office (NAO) report on the social care workforce brought into sharp relief the chronic shortages, high vacancy and turnover rates that mark out care as a Cinderella role, and there is no Ball or handsome prince as compensation! New ways of working, more focus on early action and prevention must all form part of the answer.

The green paper in England and the Industrial Strategy Grand Challenges on Ageing and Artificial Intelligence (AI) offer the opportunity to tell our story about the difference TEC can make when it forms part of a thoughtful, service user informed redesign of services and care pathways and a determined move upstream to prevent and postpone the need for formal care downstream.

I look forward to working with TSA’s members on these issues throughout 2018.

Find out more about Paul Burstow’s role as TSA President here. Follow Paul on twitter @PaulBurstow

TSA Responds to ADASS Survey in Adult Social Services

TSA Responds to ADASS Survey in Adult Social Services

Date: 12 July 2019

ADASS has published its latest budget survey of Directors of Adult Social Services with headline 'Human Cost of Failing to Address the Crisis in Adult Social Care.' TSA's Chair Alyson Scurfield and Business Strategy & Transformation Lead Nathan Downing discuss why social care in the UK has now

The Digital Difference

The Digital Difference

Date: 27 June 2019

The Digital Difference: how the transition to Digital will revolutionise health and social care In recognition of Digital Leaders Week, Gavin Bashar of Tunstall Healthcare explores the potential impact of the UK’s move from an analogue to digital communications network, and how this could

Be a friend against scams

Be a friend against scams

Date: 7 May 2019

Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more people are becoming victims of fraud Did you know that you are twice as likely to fall victim to fraud than any other crime (ONS 2018), scams cost the

Disrupting the procurement process

Disrupting the procurement process

Date: 14 March 2019

Nathan Downing, TSA Associate, lifts the lid on the world of the DPS... The traditional approach via tenders and frameworks for equipment and service procurement for care settings is well established within the public sector - but there’s a new kid on the block in the form of the DPS, or Dynamic

Embracing digital in housing

Embracing digital in housing

Date: 1 February 2019

Tim Barclay, Chief Executive Officer at Appello - the UK’s largest provider of digital telecare services The UK is undergoing a digital change of significant proportions, as the telecommunications infrastructure shifts from analogue to digital. Housing providers are beginning to consider digital

A look in the TSA rear view mirror

A look in the TSA rear view mirror

Date: 20 December 2018

Alyson Scurfield, TSA CEO So much as happened this past year, not just at the TSA but across the whole TEC sector. Matt Hancock took over as Secretary of State for Health and Social Care, vowing to make a digital transformation in healthcare and have a ‘bonfire of the fax machine’. Mr Hancock, an

Navigating the digital transition

Navigating the digital transition

Date: 28 September 2018

Phil Hollett – Director CSL It is not a surprise anymore. Everyone now understands that the transition from analogue to digital is not not going to happen. It is happening, and we need to embrace it to ensure we maximise the benefits it offers and are not just scarred by the challenges and changes

A busy time for learning

A busy time for learning

Date: 16 August 2018

16th August 2018 by Gillian Austin, TSA Training Associate The summer has been a busy time for learning, education and training. Lots of services are accessing the one day CPD training days that support Call Handling activities, as well as the Assessing for Telecare day that supports dispersed

Teamwork - less me more we

Teamwork - less me more we

Date: 27 April 2018

By Steve Carefull 27 April 2018 I can't think where this year has gone. January was as busy as any I can remember and it has just carried on getting busier. In a rare moment of reflection, I wondered how my life had become so complicated and hectic. It dawned on me that I enjoy the privilege of

A commitment to support teams

A commitment to support teams

Date: 26 March 2018

26th March 2018 by Gillian Austin, TSA Training Associate Over the last 18 months I’ve embraced the opportunity to get stuck into something I feel strongly about - learning, education and training. It’s very important to give people the knowledge, skills and understanding to support the activities

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TSA Responds to ADASS Survey in Adult...


ADASS has published its latest budget survey of Directors of Adult Social Services with headline 'Human Cost of Failing to Address the Crisis in

12 Jul 2019

The Digital Difference


The Digital Difference: how the transition to Digital will revolutionise health and social care In recognition of Digital Leaders Week, Gavin

27 Jun 2019

Be a friend against scams


Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more

7 May 2019

Disrupting the procurement process


Nathan Downing, TSA Associate, lifts the lid on the world of the DPS... The traditional approach via tenders and frameworks for equipment and

14 Mar 2019

Partners & Associates