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Become a friend against scams

Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more people are becoming victims of fraud

Did you know that you are twice as likely to fall victim to fraud than any other crime (ONS 2018), scams cost the UK economy an estimated £5-£10 billion a year? TSA have teamed up with the National Trading Standards (NTS) Scams Team to help raise awareness of these crimes in our communities.

Scams come in many forms; uninvited contact is received by email, letter, telephone or in person, making false promises to con victims out of money. There are many of these types of scams but some of the most common include fake lotteries, deceptive prize draws or sweepstakes, clairvoyants, computer scams and romance scams. Postal, telephone and doorstep scams are often targeted specifically at disadvantaged consumers or those experiencing a period of vulnerability.

The criminals attempt to trick people with flashy, official looking documents or websites, or convincing telephone sales patter, with the aim of persuading them to send money, buy an overvalued or non-existent product, make a premium rate phone call or share their personal information. Doorstep scams are crimes carried out by bogus callers, rogue traders and unscrupulous sales people who call, often uninvited, at people's homes under the guise of a legitimate business or trade.

The NTS Scams Team runs an initiative called Friends Against Scams (FAS) which aims to protect and prevent people from becoming victims of scams by empowering people to take a stand against scams. The FAS online training tool takes around 20 minutes to complete and can be found on the website

People can also complete the training at a face-to-face session if preferred and these events are advertised on the Friends Against Scams website.

Once someone has completed an awareness session, they become a Friend Against Scams and are asked to make a simple pledge (such as talk to family and friends about what they have learnt). The NTS Scams team are looking to train One Million Friends by 2020 and have so far reached just over 210,000.

For those who would like to do more after becoming a Friend, there is a short training video (also on the website) to become a SCAMchampion. SCAMchampions are volunteers who want to spread the message and hold their own FAS awareness sessions. Once registered they gain access to all of the session resources, they can advertise their sessions on the website and also update the amount of Friends they have trained.

TSA have pledged to promote the work of Friends against scams, internally, with members and with wider TEC sector stakeholders.

The TSA team would like to invite everyone to complete the online learning and help people in their community to avoid being scammed out of their hard earned money. Scams are fraud, fraud is a crime. For advice on where to report scams and to get extra help with these issues, please visit And to get in touch with the Friends Against Scams team, please email:


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