no company logocircle

Embracing digital in housing

Tim Barclay, Chief Executive Officer at Appello - the UK’s largest provider of digital telecare services

Housing providers should not be intimidated by going digital – they should be embracing it

The UK is undergoing a digital change of significant proportions, as the telecommunications infrastructure shifts from analogue to digital. Housing providers are beginning to consider digital solutions as a serious contender in the way they should be moving forward.

After phasing out analogue services from this year, these systems will eventually be switched off, having been converted to digital. Although the switch poses some challenges to housing providers, these are easy to overcome with the right support from a technology provider, and a full digital switch offers huge benefits for all. The advantages of making the switch to digital cannot be ignored as more and more positive case studies of fully digital developments come to light, and the change is already happening. It’s time to embrace the potential that digitally enabled care systems hold.

Digital telecare is no longer in its infancy. I’m pleased to say that many are already embracing digital. Thousands of residents across hundreds of developments now have digital systems that are changing their lives. In fact, we have now seen over one million digital telecare calls take place, all with crystal clear sound and lightning fast speed. In addition, there are many people involved in the day to day management of telecare systems on site that are benefiting from efficiencies, insight, data and greater control than ever possible before.

Housing providers should be reassured and excited by how far digital systems have already come and see digital as a great opportunity to bring the market into the 21st century, and as a stepping stone to providing an excellent service for residents that meets the growing requirements of the current age.

 

The services available

Steps toward a digital network are happening on a nationwide scale, starting as early as this year. Many residential and business telephone services are moving from analogue to a new, digital network in 2019. Housing providers must be ready for the changes leading towards the eventual retirement of their analogue systems. They must update systems in line with not only the needs, but the expectations of older residents who need and wish for easy-to-understand, easy-to-use, connected and intuitive services. These services are readily available now; housing providers need only consider the right option for them.

Current analogue systems and products can cause call failures and delays due to network incompatibility, putting vulnerable people at risk. A failure can occur when a call doesn’t reach the monitoring centre, or because it was received with impaired sound quality. A digital system mitigates the risk of call failures, provides crystal-clear sound quality, and an almost instantaneous response in an emergency.

The life-saving potential of a digitally enabled system cannot be understated, and digitisation will lower associated risks of call failures substantially. Instant call connections to emergency monitoring centres allows older people to receive the help they need as soon as possible – in some cases increasing the chance of saving someone’s life.

 

The potential of a digital network

Leaving behind the analogue systems will involve a change in the norm for many involved. However, we mustn’t ignore the huge potential of digital services in delivering supported living solutions fit for the 21st century. Today, digitally-enabled care offers a vastly improved user experience from the typical analogue pull cords, pendant alarms and door entry systems of the past.

Digital services not only provide increased resident safety through faster call connections and greater system resilience, but residents and relatives will benefit hugely from room-to-room video calling, visual door entry, connectivity to the internet, smart home compatibility and a whole host of new digital technologies that promise to improve the lives and wellbeing of older people. In our modern age, connectivity is one of the keys to preventing loneliness in older people, and digital services can provide the necessary tools for this.

A growing number of progressive housing providers already recognise the benefits and have gone digital. However, for the bulk of today’s housing providers their telecare systems still resemble devices that have been in place for the past 30 years – with the limited functionality to match. These systems are largely analogue-based and frequently incompatible with modern, feature-rich digital systems. What would we rather our residents had, and what would we expect?

Digital is imperative to overcoming call failures, but it is about so much more than just replacing your old systems. This is an opportunity for you to change the way you work, change the services you offer, and most importantly change the lives of your residents.

TSA Responds to ADASS Survey in Adult Social Services

TSA Responds to ADASS Survey in Adult Social Services

Date: 12 July 2019

ADASS has published its latest budget survey of Directors of Adult Social Services with headline 'Human Cost of Failing to Address the Crisis in Adult Social Care.' TSA's Chair Alyson Scurfield and Business Strategy & Transformation Lead Nathan Downing discuss why social care in the UK has now

The Digital Difference

The Digital Difference

Date: 27 June 2019

The Digital Difference: how the transition to Digital will revolutionise health and social care In recognition of Digital Leaders Week, Gavin Bashar of Tunstall Healthcare explores the potential impact of the UK’s move from an analogue to digital communications network, and how this could

Be a friend against scams

Be a friend against scams

Date: 7 May 2019

Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more people are becoming victims of fraud Did you know that you are twice as likely to fall victim to fraud than any other crime (ONS 2018), scams cost the

Disrupting the procurement process

Disrupting the procurement process

Date: 14 March 2019

Nathan Downing, TSA Associate, lifts the lid on the world of the DPS... The traditional approach via tenders and frameworks for equipment and service procurement for care settings is well established within the public sector - but there’s a new kid on the block in the form of the DPS, or Dynamic

Embracing digital in housing

Embracing digital in housing

Date: 1 February 2019

Tim Barclay, Chief Executive Officer at Appello - the UK’s largest provider of digital telecare services The UK is undergoing a digital change of significant proportions, as the telecommunications infrastructure shifts from analogue to digital. Housing providers are beginning to consider digital

A look in the TSA rear view mirror

A look in the TSA rear view mirror

Date: 20 December 2018

Alyson Scurfield, TSA CEO So much as happened this past year, not just at the TSA but across the whole TEC sector. Matt Hancock took over as Secretary of State for Health and Social Care, vowing to make a digital transformation in healthcare and have a ‘bonfire of the fax machine’. Mr Hancock, an

Navigating the digital transition

Navigating the digital transition

Date: 28 September 2018

Phil Hollett – Director CSL It is not a surprise anymore. Everyone now understands that the transition from analogue to digital is not not going to happen. It is happening, and we need to embrace it to ensure we maximise the benefits it offers and are not just scarred by the challenges and changes

A busy time for learning

A busy time for learning

Date: 16 August 2018

16th August 2018 by Gillian Austin, TSA Training Associate The summer has been a busy time for learning, education and training. Lots of services are accessing the one day CPD training days that support Call Handling activities, as well as the Assessing for Telecare day that supports dispersed

Teamwork - less me more we

Teamwork - less me more we

Date: 27 April 2018

By Steve Carefull 27 April 2018 I can't think where this year has gone. January was as busy as any I can remember and it has just carried on getting busier. In a rare moment of reflection, I wondered how my life had become so complicated and hectic. It dawned on me that I enjoy the privilege of

A commitment to support teams

A commitment to support teams

Date: 26 March 2018

26th March 2018 by Gillian Austin, TSA Training Associate Over the last 18 months I’ve embraced the opportunity to get stuck into something I feel strongly about - learning, education and training. It’s very important to give people the knowledge, skills and understanding to support the activities

A busy start

A busy start

Date: 23 March 2018

As part of TSA’s own transformation, Alyson announced in January the separation of all our standards activity from our membership services. We have created a new standards arm called TEC Quality and our goal is to show, beyond doubt, that the industry’s quality standards framework is independent

Supporting social care teams

Supporting social care teams

Date: 16 January 2018

Posted on 15 Jan 2018 Gillian Austin - TSA Associate Supporting social care teams to undertake basic telecare assessments The Telecare service in Dumfries and Galloway is jointly managed by Social Work Services and Communities. In 2017 work began to look at how the council could begin to deliver

Connected Communities, Connected Care

Connected Communities, Connected Care

Date: 20 November 2017

By Alyson Scurfield, Chief Executive of TSA 20 November 2017 Amongst the many health IT events each year, the International Technology Enabled Care conference stands out for its special focus on the people who will benefit the most from innovative solutions – users, patients and carers who can be

The Disruptors and the Displaced

The Disruptors and the Displaced

Date: 20 November 2017

By Paul Burstow 20 November 2017 Do you want to be the disruptor or the displaced? I posed this question at this year’s International Technology Enabled Care conference in Birmingham because, for me, it sums up the opportunity and the challenge facing UK TECS. How does the sector respond to the

EurekApp!

EurekApp!

Date: 20 November 2017

By Liz Ashall-Payne 20 November 2017 Think of any aspect of your health and wellbeing which you might want to improve upon. Have you ever tried to search the app store for a solution? You can be certain that an app already exists for it, there may even be upwards of a thousand! What is not

Harnessing the power of the disruptors

Harnessing the power of the disruptors

Date: 20 November 2017

By Steve Carefull 20 November 2017 A pilot service using Amazon’s Alexa voice assistant to support people with social care needs is underway in Hampshire County Council. PA Consulting Group, which leads the Argenti Telehealthcare Partnership that runs the Council’s care technology service, has

The End of Grudge and Guilt

The End of Grudge and Guilt

Date: 20 November 2017

By Stuart Sheehy 20 November 2017 When and how will a consumer market develop for independent living technology? The question is definitely a matter of when, not if. The factors driving this are well known: Substantial growth in our older population; Improving medical technology, allowing people

Analogue to digital: are you ready?

Analogue to digital: are you ready?

Date: 22 September 2017

By Alyson Scurfield, Chief Executive of TSA 22 September 2017 By 2025, all analogue telephone services in the UK will be switched off and replaced by digital systems. Ofcom and telecommunications providers advise that systems relying on ‘voice-band data’, such as security and fire alarms, many

Care homes or care at home?

Care homes or care at home?

Date: 22 September 2017

By Paul Burstow 22 September 2017 When the NHS celebrates its 100th birthday in 2048 there will be over 100,000 centenarians living in the United Kingdom. What will that mean for health and care? Inevitably, much will have changed. So to scale-up 20th century solutions to meet anticipated demand

Maintaining Service Quality

Maintaining Service Quality

Date: 22 September 2017

22 September 2017 Paul Shead - TSA Chair I am delighted to be writing my first article for eLink since being elected Chair of TSA by the Board of Directors in June. This is an annual appointment, accountable to the Board, managing Board meetings and providing direct liaison between the Board and

How to deliver TEC services at scale

How to deliver TEC services at scale

Date: 22 September 2017

By Moira Mackenzie – NHS 24 22 September 2017 In the world of health and wellbeing, technology enabled care (TEC) is a relative newcomer. Scotland launched its TEC programme in 2014 in order to embed and expand technology at scale and demonstrate that it can be a cost-effective way to help improve

Maintaining a personal touch in an age of technology enabled care

Date: 29 August 2017

By Alyson Scurfield, Chief Executive of TSA 29 August 2017 This blog was first published on the Independent Age website Technology in our daily lives When we think of care, we naturally think of the important contributions of our friends, partners and family as well doctors, nurses, social workers

Start with Why

Start with Why

Date: 26 July 2017

Steve Carefull PA Consulting/Argenti 26 July 2017 Online shopping, holiday booking, dating, e-learning, banking, ordering a cab or a curry; many areas of our lives have been changed by the shift to digital channels. Support for health and wellbeing too is offered digitally, from fitness monitors

Putting the customer first

Date: 26 July 2017

Nick Rutter, Sprue Aegis & Pilgrim Beart, DevicePilot 26 July 2017 As Telecare makes the leap to digital, prevention becomes cheaper than cure. Addicted to cure? In the UK around 85% of telecare data traffic is ‘inbound’ from the home, typically when a resident presses a panic button. But in Spain

How to co-design digital technologies

How to co-design digital technologies

Date: 26 July 2017

Dr Victoria Betton mHabitat 26 July 2017 Involving end users – patients, citizens and practitioners - in the process of design and development means that digital technologies are more likely to be feasible, engaging and underpinned by evidence of what works. The mHabitat team helps the NHS, wider

Making the Leap from A to D

Date: 25 July 2017

Paul Allis Brain in Hand 25 July 2017 Faced with increasing demand for services and tightening budgets, commissioners and providers expect digital technology to play a significant role in the transformation of healthcare services. The push to harness the opportunities digital technology can

How to prepare for a QSF audit

Date: 18 July 2017

By Karen Bridgewater, Dudley Telecare Service 18th July 2017 Positive relationships rarely start with a cool assessment of faults and failures. The same goes for audits. Like everything else in life audits can be good, bad or indifferent and many of us will have experienced several of them –

Turning a tipping point into a case for TECs

Date: 18 July 2017

By Paul Burstow 18 July 2017 Last week Andrea Sutcliffe, CQC’s Chief Inspector of Social Care said that the care system remained fragile and at risk of reaching a tipping point. Health and social care has been evolving in different ways in each of the Home Nations since devolution but the

Digital Shift: Managing the Digital Transition

Digital Shift: Managing the Digital Transition

Date: 30 June 2017

By Steve Sadler - TSA 30th June 2017 Most Technology Enabled Care Services (TECS) in the UK come in the form of alarm services, for the benefit of 1.7 million older and vulnerable people living at home. These services support independent living through care at a distance, and rely upon remote

Page 2 of 3 (29 results)

TSA Responds to ADASS Survey in Adult...


ADASS has published its latest budget survey of Directors of Adult Social Services with headline 'Human Cost of Failing to Address the Crisis in

12 Jul 2019

The Digital Difference


The Digital Difference: how the transition to Digital will revolutionise health and social care In recognition of Digital Leaders Week, Gavin

27 Jun 2019

Be a friend against scams


Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more

7 May 2019

Disrupting the procurement process


Nathan Downing, TSA Associate, lifts the lid on the world of the DPS... The traditional approach via tenders and frameworks for equipment and

14 Mar 2019

Partners & Associates