no company logocircle

Navigating the transition from analogue to digital

Phil Hollett – Director CSL

It is not a surprise anymore. Everyone now understands that the transition from analogue to digital is not not going to happen. It is happening, and we need to embrace it to ensure we maximise the benefits it offers and are not just scarred by the challenges and changes it will bring. We now need to understand how we best navigate through this transition in the most positive way possible.

Let’s start with the basics, as simple solutions normally do.

Currently 99% of all Telecare units are connected by a phone line (PSTN). This has worked well over the past 30 years however the service is beginning to become less reliable and will not work in its current format after 2025. There is a need to replace all existing analogue products (PSTN), with a device that will work in the new world.

This new device will be able to function not only in the current analogue world, but also be programmed remotely to work in the new digital one. Just think of all the benefits the ability to program remotely will bring to your organisation. In addition, as new features are developed, this can be uploaded to a device remotely which should/will extend the useful life of your product. (Note to self: make sure any product I buy will work in the analogue and digital world and can be upgraded remotely).

The communication infrastructure that connects the telecare device to the Alarm Receiving Centre is changing. There are more ways to connect and these can be wired or wireless (mobile). Don’t worry too much about this area. There are many challenges and there will be connectivity issues over the next few years. This has happened in every country and every sector where this transition has occurred. I say, “don’t worry”, not because it isn’t important, but because it is impossible to influence. At CSL we have seen these issues in other sectors and countries and understand they will occur, however we have experience in dealing with them and understand how they can be mitigated, or a workaround put in place in the shortest possible time.

Don’t create problems that do not exist.

The best way to ensure you navigate this transition with the least amount of pain is to take good advice from the companies that are supplying the products. They know what will work best with their product and which companies provide a service level that is required for our industry. If you look to separate connectivity from the product, you potentially create problems that should not exist and finding a solution will always be a time consuming, frustrating task.

Ultimately, the principle challenge will not be the infrastructure or the equipment it will be how do we fund the change. In other countries there has been government support which has made the transition much less painful. In the UK there is no sign of any increased funding for a transition that must happen. This is the time to discuss, with suppliers, the other business models that match the benefits of new digital solutions with the additional cost of the new equipment.

The ability to program devices remotely should reduce the cost of service as site visits can be avoided. Also, there is the feature to have different ancillary alarms going to different locations at different times. This could mean a call could be dealt with by a family member or a neighbour as opposed to going to the Alarm Receiving Centre. These cost savings, and the ability to provide a much more defined care package, will more than offset the cost of the transition.

In summary, there is going to be pain and numerous challenges over the next few years. Work with partners who understand your requirements and make sure you can take advantage of all the benefits that the new digital solutions will bring.

TSA Responds to ADASS Survey in Adult Social Services

TSA Responds to ADASS Survey in Adult Social Services

Date: 12 July 2019

ADASS has published its latest budget survey of Directors of Adult Social Services with headline 'Human Cost of Failing to Address the Crisis in Adult Social Care.' TSA's Chair Alyson Scurfield and Business Strategy & Transformation Lead Nathan Downing discuss why social care in the UK has now

The Digital Difference

The Digital Difference

Date: 27 June 2019

The Digital Difference: how the transition to Digital will revolutionise health and social care In recognition of Digital Leaders Week, Gavin Bashar of Tunstall Healthcare explores the potential impact of the UK’s move from an analogue to digital communications network, and how this could

Be a friend against scams

Be a friend against scams

Date: 7 May 2019

Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more people are becoming victims of fraud Did you know that you are twice as likely to fall victim to fraud than any other crime (ONS 2018), scams cost the

Disrupting the procurement process

Disrupting the procurement process

Date: 14 March 2019

Nathan Downing, TSA Associate, lifts the lid on the world of the DPS... The traditional approach via tenders and frameworks for equipment and service procurement for care settings is well established within the public sector - but there’s a new kid on the block in the form of the DPS, or Dynamic

Embracing digital in housing

Embracing digital in housing

Date: 1 February 2019

Tim Barclay, Chief Executive Officer at Appello - the UK’s largest provider of digital telecare services The UK is undergoing a digital change of significant proportions, as the telecommunications infrastructure shifts from analogue to digital. Housing providers are beginning to consider digital

A look in the TSA rear view mirror

A look in the TSA rear view mirror

Date: 20 December 2018

Alyson Scurfield, TSA CEO So much as happened this past year, not just at the TSA but across the whole TEC sector. Matt Hancock took over as Secretary of State for Health and Social Care, vowing to make a digital transformation in healthcare and have a ‘bonfire of the fax machine’. Mr Hancock, an

Navigating the digital transition

Navigating the digital transition

Date: 28 September 2018

Phil Hollett – Director CSL It is not a surprise anymore. Everyone now understands that the transition from analogue to digital is not not going to happen. It is happening, and we need to embrace it to ensure we maximise the benefits it offers and are not just scarred by the challenges and changes

A busy time for learning

A busy time for learning

Date: 16 August 2018

16th August 2018 by Gillian Austin, TSA Training Associate The summer has been a busy time for learning, education and training. Lots of services are accessing the one day CPD training days that support Call Handling activities, as well as the Assessing for Telecare day that supports dispersed

Teamwork - less me more we

Teamwork - less me more we

Date: 27 April 2018

By Steve Carefull 27 April 2018 I can't think where this year has gone. January was as busy as any I can remember and it has just carried on getting busier. In a rare moment of reflection, I wondered how my life had become so complicated and hectic. It dawned on me that I enjoy the privilege of

A commitment to support teams

A commitment to support teams

Date: 26 March 2018

26th March 2018 by Gillian Austin, TSA Training Associate Over the last 18 months I’ve embraced the opportunity to get stuck into something I feel strongly about - learning, education and training. It’s very important to give people the knowledge, skills and understanding to support the activities

Page 1 of 3 (29 results)

TSA Responds to ADASS Survey in Adult...


ADASS has published its latest budget survey of Directors of Adult Social Services with headline 'Human Cost of Failing to Address the Crisis in

12 Jul 2019

The Digital Difference


The Digital Difference: how the transition to Digital will revolutionise health and social care In recognition of Digital Leaders Week, Gavin

27 Jun 2019

Be a friend against scams


Adam Carter, Senior Project Officer, National Trading Standards Scams Team highlights the importance of vigilance and awareness as more and more

7 May 2019

Disrupting the procurement process


Nathan Downing, TSA Associate, lifts the lid on the world of the DPS... The traditional approach via tenders and frameworks for equipment and

14 Mar 2019

Partners & Associates