Clockwise (left to right): Steve Carefull, Care Technology Expert & Programme Director of the Argenti Care Technology Partnership, PA Consulting; Helena Zaum, Industry Solutions Manager, Microsoft; Angus Honeysett, Head of Market Access, Tunstall Healthcare; Steve Gates, Managing Director, Taking Care; Peter O'Hara, CEO, OLM Systems
The PCIP could help to accelerate plans which many local authorities have in place to digitally transform their social care service – and would allow them to embrace the task of targeting preventative measures earlier on in people’s lives to reduce overall costs and improve quality of life for people, supporting them to retain independence and dignity.
As an industry, we need to look at what can be effectively delivered for the citizen and the system so that everyone benefits.
Aside from the policy push, working more collaboratively is simply common sense.
The lesson is that whilst new technology may enable a change in behaviour, the driver is the user’s wish to achieve a particular outcome.
Twelve months of COVID has done more to increase the understanding and use of technology to achieve care outcomes than decades of effort by the TEC sector. This new ‘demand pull’ should come as a blessed relief from the relentless ‘supply push’ we previously thought of as normal.
It would be best if you had a deep understanding of the citizen's experience, how the people who currently support that person feel, and how all these aspects work together to deliver a better life for that individual. Once you understand the current challenges and how this impacts the support provided, you can look at what solutions will solve this.
We all intuitively know that we should eat more vegetables and drink less alcohol, but most people don’t - so as a TEC industry we are going to need to become experts in supporting “behaviour change” amongst our customers, some of this over the phone and some of this via direct intervention within their homes.