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Supporting Social Care Teams

Posted on 15 Jan 2018

Gillian Austin - TSA Associate

Supporting social care teams to undertake basic telecare assessments

The Telecare service in Dumfries and Galloway is jointly managed by Social Work Services and Communities. In 2017 work began to look at how the council could begin to deliver Telecare services more effectively, use resources more efficiently and ultimately increase the number of people using their service.

Client requirements

The Telecare service in Dumfries and Galloway is jointly managed by Social Work Services and Communities. In 2017 we began to look at how we could begin to deliver our Telecare service more effectively, use our resources more efficiently and ultimately increase the number of people using our service.

From our analysis we had found that a significant number of people coming to Social Work Services for the first time were referred to Occupational Therapy, Sensory Support or Telecare. Sometimes they were referred to two or even three services. This meant that people often saw three different workers for assessment and gave similar information to all three.

Watch the Dumfries & Galloway telecare service video - Live Independently with Telecare https://youtu.be/_HeXJjyGyHY

We started to explore how we could support colleagues initially from Sensory Support, Occupational Therapy and our reablement service STARS to undertake a basic assessment for Telecare. Our basic package is a pendant, base unit, smoke and carbon monoxide detectors. More complex Telecare assessments for people who required more equipment would still be completed by our Telecare technician / assessors.

Working with TSA

Working with the TSA we developed appropriate training and initially ran two, one-day courses. We ensured a new process was put in place to enable colleagues who had assessed for a basic package so that installations followed in a timely manner.

Funding was agreed for two years to employ three Carecall officers who would do basic installations, care and repair and uplifts of equipment. This would free up our technician / assessors to concentrate on more complex assessments.

We then began to explore how we could support colleagues across the Health and Social Care Partnership to incorporate an assessment for a basic package into their own assessment process.

Dumfries and Galloway Health and Social Care Partnership was awarded funding from the National Technology Enabled Care (TEC) Programme, with the outcomes focussed on increasing the number of people accessing Telecare across the region.

The primary driver behind this was the expansion of responder services into all four localities of the region, but following the creation of a Responder Steering Group it was identified that more needed to be done than just providing response.

The Steering Group agreed that more frontline practitioners and those working within communities needed to be more aware of the benefits of Telecare. This was required so that they could have good conversations confidently with service users and their families around how Telecare could support them to remain safe within their own homes.

Discussions took place with the TSA about running five, one-day courses for colleagues across the Health and Social Care Partnership. This training has just been completed and the feedback has been extremely positive.

We have had a great range of professionals attend including duty workers in social work teams, nurses, paramedics, community pharmacists and occupational therapists. As a result of this, a second block of training has been booked for later in the year.



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