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Careline Support launches new Personal Alarm service for older people

0​9 December 2022



Retirement emergency call service Careline Support Ltd has launched a new Personal Alarm offering to provide support and reassurance directly to older people who wish to continue living independently in their own homes.

The new specialist service includes a variety of solutions to provide peace of mind to customers and their families, including alarm units, personal pendants, smoke alarms and fall detectors, all linked directly to Careline’s team of highly trained call handlers. With prices starting from £16.88 per month and introductory offers available, support can be tailored to suit older people who are living alone or with a partner, recovering from hospital stays, or living with ongoing medical concerns.

Operating nationwide from its dedicated call centre in Hampshire, Careline’s friendly team provide advice, assistance and peace of mind at the touch of a button, enabling customers to enjoy an independent lifestyle for longer.

Careline already provides a direct 24/7 emergency call service to apartment owners at over 200 retirement living developments across the country. The company launched in 2020 and has answered over 250,000 calls to date, with an average response time of just 8 seconds. Careline has monitoring services accreditation under the Quality Standards Framework for the industry body for technology enabled care (TEC) services.


James Knight, Monitoring Services Manager at Careline Support, said:

“We’re delighted to be launching this brand new Personal Alarm service direct to customers across the country. It’s the latest step in an exciting time for the business, as our team of call handlers has more than doubled in the last 12 months and we already provide 24/7 support to a network of over 200 retirement living developments across the country. This is another important milestone as we look to keep growing and expanding our range of services, while remaining focused on delivering the support and advice our customers need to enjoy an independent lifestyle in their retirement.”

To find out more about Careline’s range of services and the career opportunities on offer, call 01425 205547 or visit

Careline Support is an independent subsidiary of Churchill Estates Management(CEM), the award winning retirement property management specialist.

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