In the current climate, it is critical that the elderly and vulnerable can be certain that the services they purchase are reliable, resilient and trustworthy. In response to this need, leading telecare provider PPP Taking Care has worked with the independent consumer body Which? to become the first personal alarm provider to achieve the Which? Trusted Trader Approved Service endorsement.
“Although we are already accredited by the TEC Services Association (TSA), and we exceed their stringent requirements, we wanted our customers to feel assured that we are dedicated to offering the highest level of service in these uncertain times. We pride ourselves on going above and beyond to provide service excellence and the Which? Trusted Traders endorsement let’s our customers know that we are trustworthy and reliable,” says Steve Gates, Managing Director at PPP Taking Care.
Personal alarms and telecare can help reduce anxiety when facing long periods of isolation at home. They enable people to stay safe and secure in their own homes and provide a lifeline to the outside world in the event of a fall or other emergency. Having a reliable personal alarm service also gives the users and their families the reassurance and peace of mind that help is always on hand should they need it. Providing reassurance during uncertain times. Many personal alarm users rely on the service to stay safe, so telecare providers owe it to their customers to ensure that the lifesaving telecare solutions they offer remain unaffected during disasters or emergencies.
As the largest personal alarm provider in the UK, PPP Taking Care understands that telecare operators provide essential and life-saving services to many vulnerable and older adults and that their top priority must always be the safety of their customers.
Raj Kakar-Clayton, Managing Director of Which? Trusted Traders, said: "We're very pleased to announce that PPP Taking Care Limited has become the latest member of our Approved Service scheme. We look forward to working with PPP Taking Care to reassure customers about the high level of service they'll receive when they need a personal alarm fitted. This is particularly important in an industry where many customers could be considered vulnerable."
In order to become a Which? Trusted Trader, PPP Taking Care had to pass a thorough endorsement process involving an in-depth assessment of their services and processes. These assessments included company credit checks, customer references, as well as a visit by a professional Which? Trusted Traders assessor, with extensive trading standards training.