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5 Things that Mattered in TSA in October

1. Association Excellence Award Win for TEC Services Association

TSA were successful winners at the Association Excellence Awards in London for Best Lobbying Campaign or Advancement of a Cause During COVID-19. This is a significant achievement for both TSA and the sector as a whole. It represents a recognition of the critical work done over the pandemic that rose awareness of digital technologies and how they kept people safe, particularly during times of self-isolation. The day was also invaluable in creating connections with other associations, aligning technologies and methods with other sectors.

2. TAPPI Inquiry Report: Technology for our Ageing Population

TSA’s CEO, Alyson Scurfield, was involved in the inquiry panel for the TAPPI Inquiry Report: Technology for our Ageing Population, that was launched last month. Chaired by Roy Sandbach, the report is the beginnings of a cross-sector analysis and framework into how Housing and Care organisations and commissioners can embed technology in their approach to support the aging population. It highlights the role of Housing as a key driver in the transformation of health and care services to improve the lives of all. It aligns completely with TSA’s Vision, of enriching lives through TEC, and the recommendations for the Personalised Innovation Programme. Alyson will continue to work with Housing LIN and Dunhill Medical Group to define the next stage of the programme.

3. TEC Quality Successful in Passing UKAS Audit

Following weeks of preparation, UKAS has continued its accreditation of TEC Quality. This demonstrates the ongoing standards, outputs and member support of the Quality Standards Framework audits as an outcomes-based scheme.

4. TSA ADASS Virtual Events

TSA, in partnership with ADASS, are holding a series of virtual regional events throughout November and December. They will disseminate the vision and intentions of the Personalised Innovation Care Programme. Each event will be made up of two, 2-hour long webinars, one strategic in the morning and an innovation showcase in the afternoon. Headline sponsors are Tunstall Healthcare and Brain in Hand. TSA are currently taking expressions of interest from members to speak on the innovation showcase part of the events.

  • Yorkshire, Humber, and North West – 16th November 2021
  • Midlands – 18th November 2021
  • South-West - 30 November 2021
  • London – TBC

5. New Training Courses - Workforce

The TSA Academy has continued to expand its training offers in-line with key themes from the sector. The past 2 years have put a huge strain on call handlers as the types and quantity of calls have changed. There has been an increase in frequent callers and welfare-type calls, which have intensified the psychological strain of their already strenuous role. TSA has reacted with the introduction of a ‘Mental Wellbeing of Call Handlers’ course, which can be adapted to meet the needs of individual organisations. October also saw the launch of Sales Techniques in Technology Enabled Care and the Champion Follow Up sessions.


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