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BT digital shift information for special service providers

Posted on 09 May, 2018

As most will be aware, BT are making some changes to the way they provide phone services, upgrading customers from the existing analogue phone service to an enhanced digital service towards the end of 2018. They aim to have all customers using fully digital phone services by the end of 2025.

TSA have been working collaboratively with BT and other telecoms providers to raise awareness of this Digital Shift and the implications this will have for technology enabled care providers.

If you provide or are involved in the provision of special services that work using the BT phone network, like fire alarms, security alarms and telecare devices then BT need to hear from you.

BT want to work with special service providers to ensure they are aware of how the changes to the network will affect existing products and services. 

BT are opening a digital services lab at Adastral Park near Ipswich later in 2018 for you to come and test your services in this new digital world.

If you haven’t been in touch already then BT would like to hear from you.

More information can also be downloaded from the BT website at

BT will keep TSA abreast of the latest information they have ahead of public announcements so that we can brief members. Keep a look out for the TSA Digital Shift update in the next few months.

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