The Scottish Government’s Technology Enabled Care Programme and Local Government Digital Office are currently progressing work in telecare service development in HSCP/Local Authority, Housing Association/Housing Co-operative and offering funding to support their development in the following areas:
The first is the national Digital Telecare Programme, which continues to provide best practice, strategic guidance and operational support to Scottish telecare service providers for the planned transition from analogue to digital telecare. Telephony providers’ plans to conclude their digital migration programmes have recently been accelerated, in some cases to 2023, and analogue telecare equipment cannot be guaranteed to operate reliably over digital telephone lines following this date. The move towards Digital Telecare helps address this challenge, whilst opening up opportunities to redesign services around the user and make better use of the data that will become available. This transition is viewed as vital in ensuring that telecare providers can continue to safely and securely support the approximately 180,000 users who currently rely on their services.
The rapid response of telecare services including group living/warden call and other care call services to the COVID-19 outbreak has been a catalyst for accelerating two new work streams, which were identified following the Review of Telecare Call Handling Services in January this year. They are, Proactive Telecare, and Remote Working – enabling remote access to the Alarm Receiving Centre platform for telecare staff. .
The fourth is the TEC Programme’s Telecare definitions, data and reporting work stream, also initiated following the publication of the Review of Telecare Call Handling Services and subsequent engagement with telecare service providers. This is the first phase of a combined TEC and Digital Telecare programme of work focusing on the use of data.
They are inviting HSCP/Local Authority and Housing Association/Housing Co-operative telecare service providers to apply for funding to support service development in one or more of these four areas.
Please note that there is only a short window of opportunity to apply for this funding, as we wish to release initial funding in October/November this year – therefore can you please submit applications to email@example.com by Friday 25th September.
Applicants can request funding for more than one focus area, but ask for a single submission per organisation, with the relevant information included, as outlined in the guidance and application forms below: