On Wednesday 15 February Alyson Scurfield, chief executive of TSA was interviewed by BBC Radio 5 live and seven local BBC Radio stations about personal alarm monitoring services.
The story centred on an interview with an employee of a telecare alarm monitoring centre. She said she felt heartbroken when taking calls from elderly people who had fallen but weren’t injured because they often couldn’t be moved by their family responders and sometimes had to wait long periods for an ambulance.
Alyson explained the different levels of service that people can buy and the importance of them regularly reviewing which package they have and whether it is still appropriate for their needs. Some people are fine with having a pendant alarm but other people may need a mobile response service, particularly if their carer can’t get to them quickly or is unlikely to be able to assist them.
Alyson also explained the positive work TSA is doing with ambulance services and fire services to reduce pressure on 999 calls and make sure that elderly people get the appropriate help they need as quickly as possible if they fall.
Hear Alyson’s interview here (2hrs and 9 mins in): http://www.bbc.co.uk/programmes/b08dnpqg#play