The TSA has been commissioned by the Care Provider Alliance, in collaboration with the Local Government Association and Department of Health and Social Care to undertake a Technology Enabled Care data and cyber security discovery programme. The Care Provider Alliance (CPA) brings together the ten main national associations which represent independent and voluntary adult social care providers in England.
The main aim of the project is to understand the risk and likelihood of a data or cyber security breach occurring in call monitoring centres and make recommendations on the digital or non-digital activities that can be undertaken to mitigate threats. Further project outputs will be to look at the potential impact on operations if an incident did occur and to look at how the sector can be supported in the future.
Nathan Downing, lead associate on the project comments: “This is a great opportunity for us to work closely with the sector on this business critical issue. Cyber security is at the forefront of everyone’s minds already, and will become even more key as new technology spreads.
“We’ll be approaching monitoring centres over the next few weeks to make appointments to help in the delivery of the outcomes of this valuable project.”
This discovery programme forms part of a wider initiative (funded through the National Cyber Security Programme) that is underway with the care provider sector.
The TSA will be working with around 20 call monitoring centres across England with the aim to provide a cross sector view on the likelihood of cyber security threats whilst offering advice and support to those taking part.
The project will also focus on existing and emerging technology with a specific focus on the forthcoming analogue to digital telecoms switch over planned for 2025.