TEC specific group courses
Putting the Care back into Telecare
Developed by the TSA, this range of training packages has been designed to support good quality service delivery. Each training session aims to develop skills, knowledge and understanding, build expertise and raise awareness for how Technology Enabled Care can support the delivery of integrated services to enable health and wellbeing and maintain independent living for service users and customers.
Training is designed in line with TSA Quality Standards Framework and establishes consistent good practise across all TEC activities. Designed for up to 15 delegates and priced per session. Larger groups can be accommodated at an additional cost.
Benefits to the delegate:
- Build and enhance confidence that activities are carried out safely and in accordance with recognised industry standards
- Learn how TECS and your role supports the provision of integrated care
- Bring theory to life through customer experiences and go on a journey through a customer’s needs
- Take away examples of best practise to support delivery Benefits to the organisation
- Offers an opportunity to embed consistent practice within staff teams
- Provides recognition of skills and knowledge within roles
- Establishes a foundation for ongoing learning
- Builds trust and confidence in delivery methods with customers
- Supports understanding of requirements of BS8591 and BS5839-6 and compliance with Fire Alarm Monitoring Organisation (FAMO) Connection Agreement
Training courses currently available:
Supporting people living with dementia 1 day - Introductory course
Overview
This one-day course offers a structured yet flexible approach to build knowledge of the skills needed in the provision of Assistive Technology when delivering a service for a client living with dementia. Improving staff confidence and ensuring a person-centred approach is taken to the safety of the service user at all times.
This course explores in depth the role of good communication skills in achieving a positive outcome for the service user and sustaining good relationships with other services.
The CPD assessor had this to say about these courses: "A very detailed and hands on training workshop with clear evidence of CPD value. The Training Structure document provides for comprehensive training notes and allows the assessor/facilitator/trainer to establish the course structure and how all the materials are brought together to support the training in meeting all the stated aims and objectives."
Prerequisites
Suitable for staff who want to develop knowledge and enhance understanding of the essential skills needed to provide good quality services for individuals living with dementia and the importance of taking a person-centred approach at all times.
Objectives
Delegates will be able to explain how one person’s dementia journey is very much an individual journey and describe how using relevant technology appropriately and at the right time, can support the management of risks and reduce the potential for harm for service users, carers and families, improve quality of life and support them to live independently for longer. Leading to a CPD certificate in Supporting People Living with dementia
Knowledge gained
- Explain the role of Technology Enabled Care services in supporting people living with dementia to live independently with greater choice and control, managing their health and wellbeing needs, reducing risk, staying safe and achieving positive outcomes
- Over view of dementia and how it impacts on the individual.
- Good use of TEC to promote independence •
- Explain what good customer service and communication skills are in TECS, and how to use them to ensure a good outcome for the service user
- Discuss the role that TEC can play in managing situations and reducing the risk of harm
- Understanding the importance of person centred approach when delivering TEC to a person living with dementia
- Risk and Consequences
- Explain the role of Ethics and keeping people safe in Technology Enabled Care Services
Supporting people living with dementia- 1 day advanced course
Overview
In addition to the regular course, this advanced module looks further in to the wider concept of technology, pulling in the knowledge and experience already gained in the field by looking at specific case study scenarios from course delegates.
Knowledge gained
- Explain the role of Technology Enabled Care services in supporting people living with dementia to live independently with greater choice and control, managing their health and wellbeing needs, reducing risk, staying safe and achieving positive outcomes • Over view of dementia and how it impacts on the individual. • Looking at individual case studies from delegates own case load • Good use of TEC to promote independence
- Explain what good customer service and communication skills are in TECS, and how to use them to ensure a good outcome for the service user
- Discuss the role that TEC can play in managing situations and reducing the risk of harm
- Understanding the importance of person centred approach when delivering TEC to a person living with dementia
- Looking at the wider scope of TEC, The internet of Things, Apps, GPS and Telehealth
- Risk and Consequences
- Explain the role of Ethics and keeping people safe in Technology Enabled Care Services
“On behalf of everyone across the City of Wolverhampton Council Telecare service we’d like to thank Gillian and the TSA team for all the support and expertise with the development and delivery of the training programme for our Telecare and call monitoring service.
Our timetable for the transfer of our call monitoring service to Wolverhampton Homes is tight and we really do appreciate all your efforts in helping us keep our plans on track! The training programme you put together for us really was pitch perfect and feedback from everyone who attended has been excellent.
We look forward to working with you very soon on the post-delivery stage and training for all supervisors.
It has been a pleasure also getting to know you all.”
Assessing for Telecare 1 day
Overview
This one day course offers a structured yet flexible approach to develop and embed understanding of technology enabled care services and how the appropriate use of TEC solutions can greatly reduce the risk of harm, encourage self-management of health and wellbeing and promote independence for individuals.
This course explores the issues of balancing needs with positive risk taking whilst ensuring the health, safety and wellbeing of individuals is maintained.
Prerequisites
Suitable for all TECS providers of installation services and any professionals involved in the delivery of care and support services where assessment of needs and the delivery of integrated care is a key factor, including health, care, housing, emergency services, hospital teams, re-ablement teams
Objectives
Delegates will go on a journey through the eyes of a customer and be able to explain how and when telecare and other assistive technologies can be used to promote choice and control, reduce the risk of harm and encourage self-management of health and wellbeing needs, improve quality of life to continue to live independently, in line with expectations of TSA Quality Standards Framework.
Knowledge gained
- Explain the role of Technology Enabled Care services in supporting people to live independently with greater choice and control, managing their health and wellbeing needs, reducing risk, staying safe and achieving positive outcomes
- Describe the types of technology solutions available, relevant to a variety of personal, environmental and safety needs
- Assessing for Needs and Risk
- Explain how accurately assessing service users’ needs ensures an appropriate technology solution is provided to reduce the risk of harm for a service user and enable a positive outcome can be achieved in accordance with TSA Quality Standards Framework
- Evaluate the on-going effectiveness of a technology solution where there are indications that it is not meeting the intended need or where further support may be required
- Ethics and keeping people safe
- Explain the role of ethics and keeping people safe in technology enabled care services in accordance with TSA Quality Standards Framework
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112 staff attended training and 100% said they are now referring more often, increasing their average rating of telecare from 6.5 to 8.8 out of 10.
Most said they strongly agreed the learning would benefit service users, 98% would recommend the training to colleagues and several commented that the training should be mandatory.
Since starting the training, 33% of referrals have come from the staff trained, even though they comprise only 13% of the workforce who can make referrals.
Call Handling for TEC 1 day
Overview
This one day course offers a structured yet flexible approach to build knowledge of the skills needed in the provision of consistent and effective good quality call handling practices, improving staff confidence and ensuring a person-centred approach is taken to the safety of the service user at all times. This course explores in depth the role of good communication skills in achieving a positive outcome for the service user and sustaining good relationships with other services.
Prerequisites
Suitable for all staff involved in the delivery of call handling services, existing staff or new, within TEC monitoring services where call handling is a core provision, or partner agencies wishing to build knowledge to support partnership working.
Objectives
Develop knowledge and enhance understanding of the essential skills needed to provide good quality and consistent call handling practices, and the importance of taking a person-centred approach at all times. Develop understanding of how call handling activities support the management of risks and reduce the potential for harm for service users, carers and families. Leading to a CPD certificate in Call Handling for TEC
Knowledge gained
- Explain the role of Technology Enabled Care services in supporting people to live independently with greater choice and control, managing their health and wellbeing needs, reducing risk, staying safe and achieving positive outcomes
- Call Handling Techniques
- Explain what good customer service and communication skills are in TECS, and how to use them to ensure a good outcome for the service user – A telecare monitoring centre is not a ‘Call Centre’
- Discuss the role of the call handler in managing situations and reducing the risk of harm
- Risk and Consequences
- Discuss the risks and the consequences when things go wrong
- Explain the steps required to minimise risks of things going wrong
- Explain the role of Ethics and keeping people safe in Technology Enabled Care Services
The training supported staff in developing knowledge, skills and understanding so that telecare and other assistive living technologies are integrated into personalised assessments, support plans and services, thereby increasing the uptake of telecare services.
Feedback from the group was positive and everyone felt the training had achieved the desired outcomes. They left feeling more confident to carry out their new roles and provide support to service users.
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