L​earning Journeys

C​all Handler

• CPD Accredited Call Handling For TEC
• Mental Wellbeing
• Suicide Awareness
• Enhancing the Service User Experience
• Conflict Management
• Handling Difficult Conversations
• Persuading and Influencing Skills
• Experienced Call Handling

Member price: £​440 + VAT Per person

N​on Member Price: £655 + VAT Per person

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C​all Handler Team Leader

• CPD Accredited Call Handling For TEC
• Mental Wellbeing
• Call Quality Monitoring
• Leadership, Management and Coaching

Member price: £​265 + VAT per person

N​on Member Price: £405 + VAT per person

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A​ssessor & Installer

• CPD Accredited Assessment & Installation of TEC
• Mental Wellbeing
• Enhancing the Service User Experience
• Conflict Management
• Handling Difficult Conversations
• Persuading and Influencing Skills

Member price: £​340 + VAT per person

N​on Member Price: £505 + VAT per person

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A​ssessor & Installer Team Leader

• CPD Accredited Assessment & Installation of TEC
• Mental Wellbeing
• Leadership, Management and Coaching

Member price: £​215 + VAT per person

Non Member price: £330 + VAT per person

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R​esponder

• Role of a Responder
• Mental Wellbeing
• Suicide Awareness
• Enhancing the Service User Experience
• Conflict Management
• Handling Difficult Conversations
• Persuading and Influencing Skills

Member price: £​375 + VAT per person

N​on Member price: £575 + VAT per person

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R​esponder Team Leader

• Role of a Responder
• Mental Wellbeing
• Leadership, Management and Coaching

Member price:£​200 + VAT per person

Non Member price: £325 + VAT per person

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