Why become accredited?


                                                                             Members of Liverpool Community Health Trust Team


In a largely unregulated industry, achieving QSF accreditation is the best way to show that your services reach the industry benchmark of safety and quality.



The Quality Standards Framework can:

• Protect your organisation from poor service quality

• Help your service win new business as an accredited provider

• Health-check your products and services

• Secure service-user trust and confidence

• Enhance your reputation

• Improve service delivery by quality assuring performance

• Encourage business innovation through continuous improvement



QSF applies to all areas of the TEC industry:




• QSF takes a balanced approach for both strategic and operational compliance

• It allows for innovation

• It allows for individuality of service delivery



Who can apply?

Accreditation is available to all organisations that provide TEC services or products. Accredited organisations include telecare and telehealth service providers and suppliers, fire and ambulance services and digital health and care companies. You don’t need to be a TSA member to enjoy these benefits. 


For more information on the Quality Standards Framework download our summary PDF.


What is TEC Quality?

Our standards arm - TEC Quality - runs the Quality Standards Framework (QSF). TEC Quality sets standards and it audits and certifies organisations against these standards. TEC Quality is independent, with its own Board of Directors. 


What does accreditation involve?

TEC Quality will guide organisations seeking accreditation through 10 core standards, as well as modules focusing on key aspects of service delivery. The standards include user safety, business continuity, ethics, performance, improvement & innovation, and contract management.  TSA members can download all ten modules here.


The length of the accreditation process will vary between organisations but is likely to take 3-6 months, depending on their readiness. Following the audit, the organisation will receive a detailed report from the auditor, with 28 days to act on recommendations. Accreditation will last for three years, with annual interim audits.


To find out more contact Paul Finch at TSA: Call 01625 520320, email paul.finch@tsa-voice.org.uk