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Industry Jobs listing

If you have a position in the TEC sector that needs advertising please get in touch with us. We can list your vacancy on our web site and push it out on social media. This is a free service for TSA members only.

Please send details to admin@tsa-voice.org.uk

 

Lifeline Installer

Location: Truro, Cornwall

Salary: £18,327

Contract type: Permanent

Hours: 37 per week

Application Closing Date: 05 December 2021

Interview Dates: 16 & 17 December 2021

About the Job

How about a valuable job, helping to keep other people safe, every day, by installing Lifeline equipment?

We offer a really valuable lifeline, literally, to thousands of older or other vulnerable people living in the community, who may be isolated, or not easily able to call for assistance if they needed reassurance, fell or became ill. With a touch of a button, they can call the operator and hear a caring and empathic member or our valuable team, who will listen and ensure an appropriate and rapid response.

As a Lifeline installer you will be responsible for the demonstration, installation, and programming of assistive technology in the homes of individuals so they can activate that call for help.

We have a committed and friendly team, who are passionate about this work. Full training would be given which will help you to understand the processes to follow but also to help you listen and respond in a way which is reassuring and a comfort to a person who will often be in distress. Your words and actions can really make a difference! Our service is 24/7, for 365 days per year (based at Threemilestone) and whilst you will not need to undertake shifts, we do need to support our equipment 7-days a week so there is an element of weekend work involved. It will be a benefit (but not essential) if you have previously been a mobile worker supporting older and vulnerable people, as the right person with empathy and a caring but calm manner, would add to and enhance our dedicated team.

A vehicle is provided to fulfil this role.

About you

You would need to be a flexible person who with sensitivity, can remain calm and at the same time, offer a listening ear and use their own initiative, to prioritise what needs to be immediately addressed.

A practical person, able to pay attention to detail, and who possess basic DIY skills will be successful in this role. If you don't come from a technical background but feel that you can make a positive difference to our service, then we would still like to hear from you. Full training will be given.

You will have strong communication skills with the ability to explain information to older and vulnerable people, be confident, and organised. You’ll be able to work on your own initiative and to deadlines.

You must have a full driving licence and be able to use basic power tools and work at ceiling height using step ladders.

Good verbal and written skills are needed along with a professional manner and a confidence with Microsoft office (or a willingness to learn!).

You would be welcome to ring for an informal discussion, with Sarah or Andrew, if you felt you need to know more about the post. Just call 0330 1235392.

The salary for this post is £18,327 - £9.50 per hour – plus shift enhancements.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies.

Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g. race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.

Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It’s a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.

Please view the role profile here, your application will need to demonstrate how you meet the required criteria. Please ensure you answer all of the pre-screening questions in full, within the application form.

Please be advised that we are accepting CV and supporting statements for this role.

This position will be subject to an enhanced criminal record disclosure check.

More information about working for Cornwall Council is available here.

We are open to discussion about flexible working.

For more information and to apply, click here.

 

Telecare Coordinator

Location: Daventry, Northamptonshire (Agile)

Salary: £22,518

Contract type: 6 month fixed term contract

Application Closing Date: 07 December 2021

SUPPORTING INDEPENDENT FUTURES

We're are on the hunt for a Telecare Coordinator for a 6 months fixed term maternity cover to join our Independent Living Team, to assess, install maintain and promote our Technology Enabled Solutions.

You’ll be mainly looking after the Daventry area but the role will involve travel so you’ll love variety in your role and will need a full licence and use of a car for work.

You’ll also be flexible with the ability to attend some appointments out of working hours when necessary.

You’ll have the opportunity to showcase those great relationship building skills of yours as you assess the needs of our customers ensuring the very best solution for each individual, perfectly positioned to signpost to other services that would enhance their independence, health and wellbeing.

To top it off your familiarity with Microsoft Office will come in handy when updating spreadsheets and keeping on top of the administrative requirements of the role.

That sounds like me. What can you offer?

If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include agile working, mileage, private healthcare options, discount schemes and with a big emphasis on health and well-being. You’ll also have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.

It’s an exciting time of change at Futures Housing Group! We’ve just moved to a state-of-the-art, flexible new workspace so you’ll have both great people and a great environment around you. We’ll also provide you with an agile kit and access to Touchdown Points where you can plug in to a workstation, catch up with colleagues and attend local meetings.

We’ve recently signed up to Harry’s Pledge, a campaign to support people who are working but also looking after a friend or family member who needs extra help. We know balancing work and caring is tough and that’s why we have an extra focus on supporting team members in this situation. To help, we organise regular virtual support groups, have an Employee Assistance Scheme with 24/7 counselling, and offer Flexible Working from day one, helping you to stay happy at work and at home.

This year we’ve been awarded the coveted Investor in People Platinum award – the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work.

To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.

For more information and to apply, click here.

 

Would you thrive in a job that is making a real difference to people’s lives in your region?

Here at Grand Union, we are more than just a financially strong Housing Association, we are making an impact on the housing crisis, supporting sustainable communities and providing life-long homes for our customers. We provide additional, critical services to support the most vulnerable but we also build shared ownership and outright sales for those who want to get on the property ladder.

We are passionate about our communities and we are committed to being a Learning Organisation, developing talent to deliver our service goals and supporting the next generation into a career in Housing.

Life24 Technician

Location: Kents Hill, Milton Keynes

Salary: £19,660.38 (FTE £24,746.13)

Application Closing Date: 06 December 2021

About the role:

We are currently seeking a Life24 Technician to join our team. The main purpose of this role is to deliver and promote the Life 24 Service to prospective customers and external organisations in a professional manner. This will include responding to customer queries, assessing needs, installing equipment for new customers and reviewing the service provided to current customers.

You’ll be responsible for:

  • Assessing, programming, installing and problem solving for assistive technology units and sensors
  • Operating within the Telecare Enabled Care standards set by the TEC Services Association
  • Supporting customers to understand the equipment installed, enabling them to maintain their independence
  • Undertaking comprehensive reviews of customers to ensure that the appropriate equipment continues to meet their needs
  • Liaising with the alarm response centre
  • Testing alarm equipment

What we’re looking for:

  • Good IT skills with the ability to use MS Word, Excel and Outlook as well as tailored computer systems
  • Experience of working as part of a team as well as lone working
  • Administrative experience including call handling, letter writing, report writing, keep electronic and paper records, maintaining confidentiality
  • Awareness of the Data Protection Act
  • Strong organisational skills with the ability to plan and prioritise
  • Understanding of needs and risk assessment procedures
  • Ability to follow policies and procedures
  • Ability to encourage customer inclusion in their own assessment and review of need
  • Enthusiastic about new technology

What we offer:

  • Annual leave 25 days rising to 30 days with length of service
  • Generous defined contribution pension scheme – employer contribution up to 10%
  • Life assurance (2x salary)
  • Generous sick pay Free car parking
  • Numerous learning and development opportunities including qualifications
  • Paid professional subscriptions (max 2 if both relevant to role)
  • Agile working
  • Medicash counselling (helpline and face to face)
  • On-site wellbeing activities including massages
  • Free annual flu jabs
  • Plus lots more! (see benefits list here)

If you are like-minded in wanting to help shape the future of housing through the delivery of quality services to our customers, great at your job and with a ‘can-do’ attitude, we want to hear from you.

You are just one click away from starting your journey with us…

We are committed to implementing our Equality, Diversity and Customer Care Policy and are proactive about safeguarding vulnerable adults and children.

NO AGENCIES

Closing date: 22 November 2021
Phone screening: 29 November 2021
Interviews: 3 December 2021

For more information and to apply, click here.

 

We are delighted to be expanding our call handling team at Careline Support Ltd and are looking for personable, motivated and diligent people to join our amazing team. 

Established in 2020, Careline Support Ltd provides a telephone support service to over 10,000 Home Owners in the UK, supporting them to achieve a safe and secure lifestyle and enjoy their retirement. We are committed to maintaining a first-class level of service at all touch points. The creation of Careline has enabled us to elevate our service and our amazing call handling team ensures that no-one is alone in an emergency. Working from our modern offices in Ringwood, Careline are breaking the mould of other call centre environments.

Customer Service Advisors (telephone-based)

Location: Ringwood, Hampshire

Salary: From £19,000 per annum (reflective of experience)

Hours: Full time, mainly Monday to Friday (4 weekends in 12), rolling shifts: 6:30 am-2:30 pm, 8.30am-4.30pm & 2:30pm-10.30 pm

Job Type: Permanent

Why work for us?

  • Competitive salary starting from £19,000 per annum
  • Fantastic Colleague Benefits
  • Variety of shifts to fit with your lifestyle
  • Supportive and friendly team
  • Free tea and coffee (as much as you can drink!)
  • Extensive training from your initial induction and throughout your career
  • Career development opportunities
  • Light, contemporary offices based in Ringwood
  • Free on-site parking
  • Rewarding work; you’ll be making a positive difference every day
  • And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!

Opportunities to become a Senior Customer Service Advisor are currently available.

What does the role involve?

  • You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
  • Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
  • Remaining alert to ensure you are ready and available for your next customer.
  • As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.

About you

  • We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
  • You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
  • A good standard of English and IT skills is essential

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

How to join us:

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, send your CV quoting reference 'Careline01' to YourCareer@mmsl.co.uk or click here.

 

Weekend Customer Service Advisors (telephone based)

Job Title: Customer Service Advisors - weekends only (telephone based)

Location: Ringwood, Hampshire

Hourly rate: From £9.75 per hour, plus weekend enhancement

Hours: Saturdays and Sundays, either 6:30 am-2:30 pm, or 2:30pm-10.30 pm

Job Type: Permanent

Why work for us?

  • Competitive pay rate from £9.75 per hour, plus weekend enhancement
  • Fantastic Colleague Benefits
  • Variety of shifts to fit with your lifestyle
  • Supportive and friendly team
  • Free tea and coffee (as much as you can drink!)
  • Extensive training from your initial induction and throughout your career
  • Career development opportunities
  • Light, contemporary offices based in Ringwood
  • Free on-site parking
  • Rewarding work; you’ll be making a positive difference every day
  • And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!

What does the role involve?

  • You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
  • Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
  • Remaining alert to ensure you are ready and available for your next customer.
  • As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.

About you

  • We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
  • You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
  • A good standard of English and IT skills is essential

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

How to join us:

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, send your CV quoting reference 'Careline03' to YourCareer@mmsl.co.uk or click here.

 

Part-time Customer Service Advisors (telephone-based)

Location: Ringwood, Hampshire

Salary: From £19,000 p/a, pro rata for part-time (reflective of experience)

Hours: 2 – 3 days per week, including rostered weekends, covering 6:30 am-2:30 pm and 2:30pm-10.30pm on a rota

Job Type: Permanent

Why work for us?

  • Competitive salary from £19,000 p/a, pro rata for part-time
  • Fantastic Colleague Benefits
  • Variety of shifts to fit with your lifestyle
  • Supportive and friendly team
  • Free tea and coffee (as much as you can drink!)
  • Extensive training from your initial induction and throughout your career
  • Career development opportunities
  • Light, contemporary offices based in Ringwood
  • Free on-site parking
  • Rewarding work; you’ll be making a positive difference every day
  • And, if you’re just starting out in your career, you can gain valuable work experience with a respected company, excellent for your long-term career aspirations!

What does the role involve?

  • You’ll be taking incoming calls from Home Owners, responding to a variety of situations including emergencies, fire panel alarms, security entry calls or speaking to people keen to hear a friendly voice
  • Logging each call in our CRM system to ensure the information is accurate and sufficiently detailed at all times
  • Remaining alert to ensure you are ready and available for your next customer.
  • As part of a close-knit team providing a critical service, our Colleagues are reliable and ensure their time keeping is exemplary to ensure they are available when needed.

About you

  • We are looking for people with customer service experience, for example, from call centres, retail, hospitality or the care sector
  • You will be a great listener and communicator, motivated, reliable, resilient, empathetic, flexible, calm in a crisis and with good common sense!
  • A good standard of English and IT skills is essential

There is no better feeling than making a difference to someone’s life and that is exactly what we do here at Careline Support Ltd each and every day.

Company Values - TORCH – Trust – Openness – Respect – Communication - Honesty

How to join us:

We are looking for the very best people to join our business, so if you feel you have the skills and attributes to make a difference and you want to be part of our success story, send your CV quoting reference 'Careline02' to YourCareer@mmsl.co.uk or click here.

 

Service and Transformation Manager

Location: Aylesbury, Buckinghamshire

Salary: £39,000 - £50,000 per annum + company car

Hours: 37.5 hours per week, Mon to Friday 8.30am to 4.30pm, 30 min lunch

NRS Healthcare provides Technology Enabled Care Service (TECS) as part of our growing Clinical Services division. Our services are commissioned by councils, the NHS and we have our own retail customers. We help improve people’s lives through using a range of different care technologies.

We are looking for highly motivated individuals who can help us in our mission to improve people's quality of life and independence every day.

NRS Healthcare delivers TECS in a number of locations across the country so you will be joining a nationwide team specialising in this emerging field of care and support. From digital telecare, telehealth, internet of things predictive sensors with artificial intelligence insights, smart homes and mobile / health app based technologies, this is an exciting place to be and great for your own career development. If you’ve a passion for learning and enjoy working hard to get the best outcomes for your customers then join the team.

What we look for in a Service & Transformation Manager

The post holder will be responsible for leading and overall management of the Buckinghamshire Technology Enabled Care Service as contracted provider with Buckinghamshire Council.

You will support people of all ages to maintain their health and wellbeing, including those people who are leaving hospital or to prevent the need for them to use other health and social care support. You will also be supporting unpaid carers to carry on caring for friends and family.

  • Be the lead for the TECS element of the Buckinghamshire contract, managing a team delivering assessments, installation and set up of care technology solutions. Work in close partnership with the NRS Community Partnership Manager and staff also based in Aylesbury.
  • Be responsible for the development, management or sub-contract management of TEC related services e.g. monitoring, responder and private pay services within Buckinghamshire and other areas as required
  • Leading and managing all staff and activities
  • Take the lead for culture change and drive the transformation of technology enabled care services with a “Technology First” culture change programme. TECS will support and complement other local services and support arranged by local commissioners and other partners.
  • Deliver significant increases in public and private TECS uptake, where this is a service deliverable. Develop and manage the TECS offer to members of the public who choose to privately fund a service from NRS
  • Be responsible for stakeholder liaison
  • Be responsible for performance management of the contract

In return we offer you the following:

  • A chance to work as part of a great team doing a rewarding job
  • Competitive salary and benefits package such as pension, discounts and offers, company car
  • Enhanced holiday of 33 days per year (inc banks) which increases with service up to 38 days per year (inc banks)
  • Participation in our employee recognition scheme and recommend a friend scheme
  • Full training

For an informal chat for more information or to apply, contact jlampert@nrs-uk.co.uk

The Safe Shores Group (Safe Shores Monitoring and Communicare247) is driving forward in its efforts to protect, assure and respond to tens of thousands of people in the UK who rely on our personal safety services.

The Safe Shores Group is a growing technology and national service provider organisation based in Glasgow, with a National Operations Centre based in Dunoon, Argyll and Bute.

It prides itself as a leading provider of high quality intelligent digital systems for personal security and social wellbeing. Our services provide 24-hour personal safety for lone workers, those living with a fear of crime, and for those living with chronic illness. Our systems operate at the forefront of technology and combine the latest digital telecare systems, mobile phone devices; smartphone apps; GPS safety devices and innovative internet technologies.

The Safe Shores Group is a Living Wage Employer and a Forces Friendly Employer (Armed Forces Covenant)

We are looking for a flexible, well organised, self-motivated, and engaging individual with great communication skills to join our growing team.

Systems Training Officer

Location: UK, Home Based

Contract: Full time

The Systems Training Officer (STO) is a key member of the Service Delivery Team with principal responsibility for the creation, planning, development and maintenance of training programmes and materials and for knowledge sharing of products & services, operating procedures, and other business systems and processes delivered to the Safe Shores Group’s companies customers and employees.

Our ideal candidate will have the following qualities and experience:

  • Educated to a diploma, degree level or an equivalent educational qualification, or by relevant industry experience.
  • Previous knowledge and experience of training methodologies and systems.
  • Knowledge of teaching and the ability to design courses.
  • Knowledge and experience of Alarm and Call Handling principles and practices.
  • Good presentation skills.
  • Technical understanding of interaction between mobile phone networks, service providers, device manufacturers and device application developers (Desirable).
  • Knowledge and experience of Internet, Office and Desktop Publishing applications.
  • Good computer literacy skills.
  • Full and Current Driving Licence.

To apply for this role, in the first instance please email your career history and personal details to recruitment@safeshores.mobi

 


Creating solutions for people and our planet, our company values are our absolutes - RESPECT, INTEGRITY, INCLUSION, INNOVATION & EXCELLENCE. We work and win together, while never compromising our values.

Chubb Community Care (a Carrier company) is one of the UK’s leading manufacturer, supplier and installer of innovative products and services designed to promote independence and enhance quality of life for older, vulnerable and disabled people. Our products are designed to offer a wide range of solutions to meet our clients’ needs, from easy to install domestic units to fully integrated telecare and telehealth systems for local authorities and housing organisations.

We welcome applications from talented Sales Consultants, Business Development Manager, Key Account Managers, Major Account Managers, Sales Executives, Account Executives or Sales Managers who live within the South West of the UK, in cities such as Bath, Bristol, Cardiff, Weston-Super-Mare, Exeter, Torquay or Plymouth.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Key Account Development Manager - Product

Salary: £36,000 per annum (OTE £50k+) + company car

Chubb now has an opportunity for a Key Account Development Manager in the South East. The main goal of this role is to build a strong market position by locating, developing, defining and closing new business opportunities, for Telecare Product Sales. Once an account base has been developed, the primary objective of this role will move from business development to account management.

What will I be doing as an Account Development Manager?

  • You will be responsible for the management and sales generation of new Telecare Product accounts by proactively identifying and converting new account opportunities
  • Ensure optimum cross-selling activity across accounts to maximize service and recurring revenue opportunities.
  • Develop business strategies to maximize sales opportunities in Telecare markets and verticals
  • Reporting on known competitors, decision makers and influencers in each opportunity.

To be successful in this role you will:

  • Exceptional communication and presentation skills, and ability to express technical and nontechnical concepts clearly and concisely
  • A proven track record of achievement with evidence of significant new business development on a national scale.
  • Expert understanding of service and product, and ability to innovate new ways the product can serve customers
  • Sales experience gained within the Telecare or Assisted/Sheltered Living supply industry would be an advantage
  • Outstanding Commercial Acumen
  • In-depth understanding of RFPs, PQQs and the Tendering process.
  • Current UK driving license

What can we offer you?

  • Salary c. £36,000 per annum (OTE £50k+)
  • Company vehicle or cash allowance
  • 24 days holidays plus bank holidays
  • Generous pension scheme
  • Employee scholarship scheme
  • Benefits Central Platform hosting employee reward and recognition initiatives and health and wellbeing resources
  • Bravo Awards which recognise outstanding contributions from all employees and encourage excellence

For more information and to apply, click here.

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