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TECS Service and Transformation Manager

Position: Permanent

Salary: £37,913 - £42,433

Job Reference: TECSSTMAN/001

Job Location: Surrey

Closing Date: 28th January 2021

“Happy to talk flexible working”

About Mole Valley Life
Mole Valley Life is run by Mole Valley District Council and promotes independence and dignity offering solutions to people who may require assistance in their everyday lives.
Mole Valley Life is looking for an ambitious and innovative Service and Transformation Manager to lead our Technology Enabled Care (TEC) team through a process of change and growth. Currently monitoring for 15,000 Lifeline alarm connections across the South East, you will be joining us at an exciting time in our development as we further expand our services across East Surrey.

The ongoing Covid-19 pandemic has highlighted the importance of TEC and the opportunities it presents. Through collaborative working with our partners at Surrey County Council, the NHS and in Adult Social Care we are embarking on a pioneering pilot scheme which utilises a person-centred approach, proactive monitoring and the creation of a Virtual Contact Centre to further facilitate our client’s independence at home.

The Role
You will maintain our existing relationships, whilst securing new business opportunities and converting them into long standing partnerships. In so doing, you will deliver growth in both B2C and B2B, by driving an innovative and fresh approach across the service.

You will be responsible for the ongoing development of the TEC team and as part of this, will have 5 direct reports with overall responsibility for 33 members of staff.

Ideally, you will have solid understanding and experience of the Health and Care sector and the role that Technology Enabled Care does and could play in the future, in helping to support individuals.

By proactively seeking out new technology and service solutions, you will maintain Mole Valley Life’s status as a pioneering TEC service provider.
The post is based in Leatherhead, although you will be required to work throughout the South East and London Regions. The Council offers excellent conditions of service and a friendly working environment

About you

  • Operational management experience
  • Change management experience
  • Health and Care sector experience (desirable)
  • TEC experience (desirable)
  • Sales experience (desirable)
  • Creative thinker
  • Entrepreneurial flair
  • Collaborative ethos
  • Strategic planner
  • Commercial Acumen
  • Exceptional presentation and communication skills (both written and oral)
  • A responsible and caring attitude
  • Flexibility

For you

  • Flexible Working
  • Pension Scheme
  • Transport Links
  • Free Parking
  • Cycle Scheme

Further info
If you have the desired skills for this role and would like any further information please contact the Mole Valley Life Business Development Manager, Stuart Cole at stuart.cole@molevalley.gov.uk or call 07920 700371.

Alternatively, you can contact HR.

Closing date for applicants: midday 28 January 2021
Interview dates: Thursday 4 & Friday 5 February 2021to be held virtually by MS Teams / Video Link
DBS check required: Yes

How to apply
Click Apply Now or email our careers inbox submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

For more information and to apply, click here.

 

Telecare Operator (Flexi 36 Hours)

“Celebrating diversity and promoting inclusion for all”

Position: Permanent

Salary: £ 25,034 – £27,365 pro rata salary for 36 hours (FTE for 37 hours £25,730-£28,126)

Job Location: Leatherhead, Surrey

Closing Date: 22nd January 2021

About us

The Mole Valley Life Alarm Receiving Centre is a busy Monitoring Centre answering and responding promptly and efficiently to incoming Telecare, Emergency and Alarm calls and we provide a Lone Worker service and and Out of Hours service for a number of clients.

Our friendly Operators are committed to the work of the Community Support Services/Telecare department, working as team players within a busy environment. Our staff require a positive understanding of the needs and circumstances of elderly, disabled and vulnerable people and this will be a pre-requisite of the job.

About the role
Staff will be required to work a shift system that will include day and night shifts, weekends and bank holidays.

The training period will be 2 – 3 week 5 days per week training programme.

Shifts will be 6/8/12 hours on a 6 week rolling rota.

About you

  • Able to work a variety of shifts incorporating a 24 hour rota
  • Experience in a role requiring provision of a high standard of customer service to the public
  • Proven administrative ability in Microsoft and Outlook: (Test to be undertaken)
  • Ability to work on own initiative with minimum supervision and to work effectively under pressure
  • A good team worker with a flexible and adaptable attitude towards getting things done
  • Ability to confidently perform duties calmly in emergency situations
  • To have a caring and considerate attitude with a Commitment to service and performance improvement
  • Demonstrates commitment to equality and diversity in both the delivery of the function and in relationship with colleagues
  • Demonstrate ability to work effectively within a community alarm/Telecare environment, which includes calls handling and database management
  • Able to multi-task efficiently and time manage effectively
  • Demonstrate computer literacy, accuracy and attention to detail
  • Excellent telephone and communication skills with clear telephone voice
  • Good communication skills, both written and oral
  • Ability to read, understand and apply operational procedures consistently
  • Demonstrate ability to deliver a high level of customer care
  • Ability to adapt quickly to new technology in a rapidly changing environment

For you

  • Flexible Working
  • Pension Scheme
  • Transport Links
  • Free Parking
  • Cycle Scheme

Further info
For an informal chat about the role, please contact Adam Stewart on 01372 204500.

Alternatively you can contact HR.

Closing date for applicants: Midday 22 January 2021

Interview dates: TBC to be held virtually by MS Teams / Video Link

DBS check required: Yes

How to apply

Click Apply Now and submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

Alternatively you can email our careers inbox.

For more information and to apply, click here.

 

 

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