Technology Enabled Care Advisory Services

The Health, Social Care and Housing landscape is continuing to change. This is bringing a range of challenges to organisations aiming to balance the delivery of the best possible outcomes for service users and their families, with the need to manage ever-tightening budgets in a time of continued austerity and increasing demand.

TSA recognise the role that technology enabled care can play, from the simple, everyday gadgets and devices that can be found on the high street through to the delivery of smart technology as part of a robust community offer.

TSA have a pool of experts who are able to help organisations meet their objectives in the delivery of technology enabled care services, from focused strategy and business growth workshops through to bespoke advisory support across a range of topics, including full scale service redesign.

We have supported many organisations with their development of technology enabled care services, commencing with initial scoping discussions to better understand problem areas in order to address both strategic and operational aims.

Service Reviews

TEC service healthcheck – review of your service delivery model, alignment with commissioning strategy, gap analysis with best practice, provision of quick wins and development recommendations

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Service Redesign

Bespoke support with the development of new offers – mobile response models, proactive outbound calling, creation of hospital discharge/admission avoidance , redesign of referral process

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Business Growth

Strategy and marketing support – helping to develop marketing plans to deliver growth. Business growth workshop to understand target audience, key messaging, marketing

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Procurement Support

Exploring new business processes to facilitate growth and enable organisations to respond more successfully to opportunities

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“We knew there was potential to grow SupportLine, and also our Lifting Service, but we wanted advice on how to do this so it fitted with our overall business growth strategy for Supported Housing. TSA conducted a business growth workshop with key stakeholders within the business. This helped us to map out our competitors, analyse our target markets and pinpoint the unique selling points of our two telecare services. We identified the best messages and marketing channels to reach key audience groups and TSA gave us the building blocks to create a marketing delivery plan. We’re now in a strong position to grow SupportLine and the Lifting Service and the team is keen to get cracking on marketing activity.”

Louise Mattinson, Executive Director of Customers and Communities, Community Gateway Association

Call the TSA office who will put you in touch with the right adviser for your needs 01625 520 320 or admin@tsa-voice.org.uk