Are you a commissioner needing to understand how to create a proactive outcomes-based TEC service?
Are you struggling to organise your data to support with decision-making?
The TSA offers a high quality advisory and consultancy service supported by a pool of sector experts with deep experience in technology enabled care provision in both local authority and private service.
DISCOVERY STAGE
We start with initial scoping discussions to better understand your problem areas.
DESIGN AND DEVELOP
We move on to create a bespoke proposal aligned to your requirements, and identify how we can work in partnership with you to deliver your goals.
IMPLEMENT AND EMBED
All our support is tailored specifically to your organisation to deliver the agreed outcomes but also to develop your resources, teams and service delivery as part of continuous improvement.
Our objective is to help you improve the delivery of technology enabled care services, from focused strategy and business growth workshops, to bespoke advisory support across a range of topics, including full scale service redesign.
All recommendations are done hand-in-hand with your strategic and operational aims.
Service Reviews
TEC service healthcheck – review of your service delivery model, alignment with commissioning strategy, gap analysis with best practice, provision of quick wins and development recommendations
Service Redesign
Bespoke support with the development of new offers – mobile response models, proactive outbound calling, creation of hospital discharge/admission avoidance , redesign of referral process
Business Growth
Strategy and marketing support – helping to develop marketing plans to deliver growth. Business growth workshop to understand target audience, key messaging, marketing
Procurement Support
Exploring new business processes to facilitate growth and enable organisations to respond more successfully to opportunities
“We knew there was potential to grow SupportLine, and also our Lifting Service, but we wanted advice on how to do this so it fitted with our overall business growth strategy for Supported Housing. TSA conducted a business growth workshop with key stakeholders within the business. This helped us to map out our competitors, analyse our target markets and pinpoint the unique selling points of our two telecare services. We identified the best messages and marketing channels to reach key audience groups and TSA gave us the building blocks to create a marketing delivery plan. We’re now in a strong position to grow SupportLine and the Lifting Service and the team is keen to get cracking on marketing activity.”
Louise Mattinson, Executive Director of Customers and Communities, Community Gateway Association
Call the TSA office who will put you in touch with the right adviser for your needs 01625 520 320 or admin@tsa-voice.org.uk
Contact our team
01625 520 320
Discuss how our team can help you
