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Training Associate

TSA (Technology Enabled Care Services Association)

Location: Home based (flexible locations to meet the needs of the business)

Contract: Contracted Associate (self-employed)

Start date: IMMEDIATE


To work as part of the TSA’s Workforce Development Service team to:

  • Deliver training, both virtually and face to face, on behalf of the TSA
  • Support the development of new training materials
  • Support the expansion of TSA across Health, Care and Housing

Accountable to: Helen Blyth, Associate Workforce Lead

The Role: We are looking for individuals with a passion and working knowledge of how TEC supports individuals to live independently to join a team of Training Associates to assist in the delivery of the TSA’s Training and Workforce Development services.

Who We Are

2+ million people in the UK rely on technology enabled care (TEC). Services include smart phone apps supporting people with autism, pendant alarms that raise the alarm if someone falls and GPS systems that locate people with dementia.

TSA is the national body for the organisations that provide, commission, and manufacture these TEC services. We represent over 340 members including housing associations; emergency services; digital health, telecare and telehealth businesses and local authority and health commissioners. Our vision is that people can choose technology enabled care to enrich everyday life. Our mission is to drive the transformation and growth of the TEC industry. TSA owns the Quality Standards Framework (QSF), an independent audit and certification programme for the TEC industry, developed through collaboration with care sector organisations, regulators, and key stakeholders. The QSF is open to anyone operating in the Technology Enabled Care (TEC) industry in the UK and it is run by an independent, UKAS accredited certification body, TEC Quality.

TSA has built a range of training packages designed to provide those working in the TEC sector with the key knowledge required for working within the industry and to fulfil career ambitions and organisational objectives. In May 2020, the UK Government published its Covid-19 recovery strategy, which sets out a phased delivery programme of work.It identifies a requirement for a concerted programme of training and awareness.

Skills and Experience

  • Demonstrate knowledge and credibility within the TEC industry
  • Minimum of 3 years’ experience of delivering training
  • Ability to manage provision of training to large groups
  • Demonstrate an understanding of how people learn
  • Knowledge of TEC Quality
  • Demonstrate personal impact and a clear presentation style

Main Responsibilities

  • To deliver training, both face to face and virtually, to a high standard
  • Be able to identify new training opportunities that would benefit the sector
  • To manage coordinate training sessions, once opportunities have been referred
  • To ensure relevant administrative tasks are completed once the training has been delivered

Post information

Training Associates will be self-employed and will include travel across the UK, visiting organisations to deliver face to face training.

Please apply by sending a CV with covering letter outlining your relevant experience and detailing examples of clients you have worked with to Samantha Davies, TSA Training Lead Associate,

Deadline for applications: Ongoing

Interviews commencing ASAP (Interviews will be conducted over the telephone and virtually)

We do not expect everyone to meet all of the requirements of the person specification, and you may be coming across from a related industry but in the cover letter please let us know why you think the role is for you and why you want to work with TSA.

More information about TSA:

Progress Lifeline

Job reference
Date p
£21.87 for each 12 hour standby shift + £13.60 call out rate + £9.97 hourly rate during training.
Generous benefits package
Job category/type

Emergency Home Responder (Lancaster)

Are you a caring individual who wants to be a part of a heroic service in your local community?


The Progress Lifeline Team providing a Home Response service in the Lancaster area are hiring. Progress Lifeline is a 24-hour response service enabling older, disabled and vulnerable people to live independently within the community.


As part of the Home Responder team, you will provide round the clock support and assistance to Progress Lifeline customers. Day to day you will be visiting vulnerable and older people, responding to alarm activations/emergency calls and providing a lifting service (if available in the area) to customers who have fallen and have been assessed as uninjured.


Our teams are made up of a variety of people with different backgrounds and experiences, some have had careers in the military, some police and others in community related positions. However, that isn’t essential for the role because all required training will be given to enable you to become valuable support to the emergency services.


What is essential is your character and behaviours that the team do share. You will be someone who can remain calm and deal with emergency situations, customers requiring hospital treatment, injured customers, and customers suffering with various medical conditions including Dementia.


Once in these types of situation you will be able to communicate effectively with family members, general practitioners and emergency services with clarity and natural empathy. You will also be comfortable following documented policies and procedures, using IT applications and devices such as an iPad or smart phone.


Working Pattern


We are looking for a responder to work 2 weeks out of 4, working day shifts between the hours of 6am to 6pm.

You will be based at home and on receipt of a call you would proceed to the customer’s address. Due to timed attendance targets applicants must reside in the geographical area of Lancaster.

Salary: £21.87 for each 12 hour standby shift + £13.60 call out rate + £9.97 hourly rate during training.

Access to a car is essential for work purposes throughout your shift for which a mileage allowance is payable.


About Progress Lifeline


Progress Lifeline has been delivering personal alarm and telecare services for over 28 years. We are committed to helping people to stay in their own homes by offering independent living solutions and a 24/7 response service which gives customers and their families peace of mind.

We are committed to offering opportunities to all people, promoting diverse and inclusive communities in the workplace and through everything we do. We are interested in your skills, talent and potential.


If you have a caring nature and genuine empathy for the welfare of vulnerable adults and the elderly then we would like to hear from you. To read more and review the job description please click here.

Laura is available to discuss the position with interested applicants only and not recruitment agencies on Tel: 07973 862711


Application Closing Date: Midnight Sunday 29th November 2020

Job reference

Business Development Administrator


Progress Lifeline Business Development Team

Salary Band 6 £21,547 - £25,348

Permanent salary + benefits that value your health and well being


Progress Lifeline has been delivering personal alarm and telecare services for over 28 years.  We are committed to helping people to stay in their own homes by offering independent living solutions and a 24/7 response service which gives around 50,000 customers and their families peace of mind.


As our business area continues to grow we have a new administrative support vacancy within the Business Development team at Progress Lifeline.


Your main responsibilities will be supporting the new E-Commerce store and contacting potential customers and help convert these to paying service users either directly or through booking demonstrations. Therefore you will be comfortable making outbound calls and building relationships with external partners.

You will be able to build positive relationships with partner companies and arrange visits for the Business Development Officer. 


You are someone who enjoys being on the telephone building rapport with people, super organised and computer literate with Microsoft Word, Outlook, Excel and PowerPoint.


You will help with the growth of Progress Lifeline by supporting E-Commerce order fulfillment and working alongside the other Business Development Administrator with efficient diarising of appointments and report preparation.


We are part of Progress Housing Group, an organisation which delivers housing and related services, including owning and managing nearly 11,000 homes. We are committed to offering opportunities to all people, promoting diverse and inclusive communities in the workplace and through everything we do. We are interested in your skills, talent and potential.


To find out more please click here to view the job description and person specification.

Application Closing Date: Midnight, Friday 27th November 2020


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