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JOB VACANCY – TECHNICAL MANAGER

LOCATION – LANCASTER (UNIVERSITY) + UK TRAVEL

REMUNERATION – COMPETITIVE

REPORTING TO – UK CEO

 

Company Overview

Established in the year 2000, in Christchurch, New Zealand; Chiptech is a privately-owned company specialising in the design and manufacture of high-quality telecare products that help people to maintain their health, independence and safety. Chiptech provides an established range of digital telecare systems and mPERS devices and is a market leader in Australasia.

Chiptech has recently expanded and set up a new company in the UK, co-locating at Lancaster University, with the aim of providing their digital solutions into the rapidly evolving market, and to ensure that they are at the forefront of product innovation through research engagement and development.

 

Position

Chiptech is currently recruiting for a Technical Manager to support customers with their move from analogue to digital products and monitoring services. This role is to provide customer and product support, working closely with the R&D team to test and implement new products. In addition, an understanding of software programming will be of benefit to aid with the development and setup of products within the UK and European market.

The Technical Manager will report to the UK CEO and will be based within the Lancaster University Campus, as well as travelling throughout the UK to support customers and to attend trade and research events.

This role is an exciting broad technical position which will grow as the company expands in the UK. We are looking for a positive individual who can communicate at many levels, and who has a passion for providing product solutions for the elderly, vulnerable, and special needs customers we care for in the community.

 

As a Technical Manager, you will:

  • Provide technical support, assistance and advice to customers and stakeholders nationwide.
  • Be responsible for technical configuration at device and monitoring services level, working closely with UK customers and stakeholders, the UK Chiptech team, and New Zealand product and production management.
  • Provide Sales Support where necessary and to assist with trade shows.
  • Assist with the development process of new products, and with the integration of existing products in the UK and European market.
  • Provide technical support for UK and European research projects. This will include engagement with health and social care organisations, charities, academia, and directly with the consumer.
  • Be able to work under pressure and unsupervised.
  • Be flexible with time management, balancing support in the UK with New Zealand.
  • Love the care industry and be a technical guru.
  • Ideally but not critical, be able to support software development (Python).

 

Required Experience

  • Software / IT Qualification to HNC/D/degree-level
  • Good knowledge of electronic systems and telecommunications
  • Good knowledge of IT and networks
  • Comfortable communicating with internal and external stakeholders

 

Ideal Experience

  • Software programming experience – Python and/or C
  • Ability to work under pressure
  • Excellent customer-based communication skills both via email and telephone
  • Ability to work independently and as part of a team

 

Person Profile

  • Empathetic
  • Logical
  • Outgoing and entrepreneurial, a good communicator
  • Good organisational skills
  • Flexible with time management – to balance business and personal time in a dynamic working environment over multiple time zones
  • Commitment to delivering high quality technical support

 

Please send your CV and cover letter directly to Chiptech CEO, David Hammond - david@chiptech.uk

 
 
 
 

 

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