Maintaining high standards in areas such as Call Handling, Installation and Assessment of TEC Equipment and Responder Services is vital. But how can you be confident that your staff are consistently achieving excellence when delivering their duties?
TSA’s Core Competency Resource is free to members certified or undergoing audit to our Quality Standards Framework (QSF). The online tool tests TEC staff using multiple choice questions relevant to their role.
When organisations sign up for QSF we provide a unique web link to access the tool – you’ll receive this with your audit confirmation details.
A free Knowledge Workbook for Call Handling, Installation and Assessment of TEC Equipment and Responder Services is also available to support learning.
This e-learning resource has been developed in line with the requirements of TSA’s Quality Standards Framework. It supports the overall delivery of safe services by measuring the competency of staff involved in the day-to-day delivery of Call Handling, Installation and Assessment of TEC Equipment and Responder Services.
This is not a training resources but can be used to identify skills-gaps in order to inform personal development plans and organisational training requirements.
Existing users can access the tool from the new TSA members portal