London Borough of Redbridge-Communications Centre & Visiting and Response Officer

Job Description

Redbridge is an ambitious, diverse and exciting east-London borough. What we do is driven by changing our relationship with local people to support our vision. As a result, we've developed innovative ways to build our communities and transform our Council.

We're one of the fastest growing parts of the country and the third most diverse London borough. Our communities are attracted by a mixture of excellent schools, relatively affordable housing, high-quality open space and rapid transport connections into the heart of the City.

Exciting opportunity to work for the Lifeline & Response service

The Lifeline provide a 24/7 support service for vulnerable and elderly residents. The Lifeline service answers calls from these residents from their emergency Lifeline alarms and also receives calls out of hours within the Borough of Redbridge this includes, social services, District Nurses, Homeless and other internal & external agencies.

The post will require working unsupervised at times in the Control room outside normal office hours, including weekends and bank holidays, using own knowledge, skill, and judgement.

The response service includes assisting clients, who may have fallen in their own homes installing lifeline alarms, please note full training will be given.

The Service is looking to appoint an officer who brings a ‘can-do’ attitude and will complement the existing Lifeline & response team.

PLEASE NOTE: AT THIS STAGE THESE ARE AN OFFICE AND COMMUNITY BASED ROLES. THEY ARE NOT SUITABLE FOR WORKING FROM HOME.

To apply for this post, you must submit an online application form along with uploading a copy of your CV and cover letter.

All short-listed applicants will need to demonstrate proof of right to work in the UK. At the London Borough of Redbridge, we receive a high volume of great-quality applicants, we therefore may close a vacancy earlier than advertised. Early applications are therefore encouraged.

We are committed to employment practices that promote diversity and inclusion in employment and welcome applications from qualified applicants regardless of age, disability, gender identity, sex, marriage and civil partnership status, pregnancy and maternity status, colour, race, religion, or belief.