Medequip Technical Support Manager

Home Based / Rawtenstall

Position: Technical Support Manager
Department: Medequip Connect
Location:Hardmans Business Centre, Rawtenstall, Lancashire BB4 6HH
Hours: Full time, 37.5 hours per week, Monday – Friday 9-5pm, 45 minute lunch
Salary: £45,000 - £50,000 per annum dependant on experience and qualifications

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Technical Support Manager at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role

As the Technical Support Manager for Medequip Connect, you will be providing expert advice and support to help deliver the organisation’s strategic objectives and the development and expansion of TEC services.

Your day-to-day responsibilities will include, but not be limited to:

• Oversee and support the development of Medequip Connect’s technical infrastructure.
• Provide technical advice and guidance for key personal across the services.
• Be Medequip Connect’s key liaison with internal IT services and third-party platform suppliers.
• Lead on Medequip Connect business continuity planning.

• To oversee the development of the company’s TEC product/solution range
• be a subject matter expert in TEC to support and develop systems.
• technical lead for Medequip Connect’s compliance with the TEC Services Association’s (TSA) Quality Standards Framework (QSF)
• Ensure Medequip Connect manages its digital estate of devices/solutions deployed by monitoring and maintaining its use of Device Management Platforms (DMPs) and managing key links with suppliers and telephony partners.
• Supporting the Contact Centre with technical oversight, development of risk assessments, quality assurance, and improvements in documentation
• Supporting Installation and Responder Teams to provide safe, compliant, and innovative services through developing protocols, guidance, risk assessments and competency frameworks.
• Working collaboratively with health & social care professionals and commissioners in the development of best practice for the future provision of TEC
• To be the data protection lead for Connect

About you

Above all, you will identify and align with our company values:

• We keep our promises.
• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost effective, efficient and safe healthcare solutions.

Qualifications and experience required

• In-depth knowledge of databases and networks
• Specialised knowledge of Technology Enabled care systems and products, and the ability to keep on top of developments and innovations in the field.
• Knowledge and understanding of telephony and digital technologies to take a leading role for the service.
• Good working knowledge and usage of all MS Office packages
• Ability to complete complex TEC assessments and risk assessments.
• In-depth knowledge of telephony and omnichannel contact centre services.
• Experience of TEC services at an advanced level. Experience of service development and ability to apply project management principles to work effectively.
• Full UK Driving Licence
• Knowledge and practical understanding of relevant data protection legislation, policy, and practice

What we offer

• Continued professional development, training and learning support.
• Free DBS check
• 29 days holiday (inclusive of Bank Holidays)
• Pension and healthcare schemes
• Life assurance
• Cycle to work scheme.
• Care First employee assistance program including free counselling.

To discuss the above in more detail, or other opportunities withing Medequip Connect, you can call the Head of Medequip Connect, Rupert Lawrence, on 07875 450101or email Rupert.Lawrence@medequip-uk.com.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.