Job Description: Senior Account Manager

Reporting to: UK Managing Director & Sales Director

Market area: Wales and The Southeast

Salary: Dependant on experience

The brief:

This is a very exciting time to be joining Everon. You will work to create trusted long-term relationships with our customers. Your role is to oversee a portfolio of assigned customers, identify, and hunt new business and develop sales opportunities with existing clients utilising the Everon range of Digital Assistive Technology Solutions.

Responsibilities:

• Operating as the lead point of contact for all matters specific to your area and or named accounts.
• Building and maintaining strong, long-lasting customer relationships ensuring the ongoing development of the system capability utilising SMART sensors and Machine Learning specific to Health and Social Care Issues.
• Overseeing customer account management, including negotiating contracts and agreements to maximise profit in line with agreed targets (sales and revenue).
• Ensuring Customer expectations are met re installations – working with Internal and external stakeholders to ensure smooth and efficient processes are driven.

Objectives:

• Leading presentations, demonstrations and speaking engagements on behalf of the company.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast accurately, track key account metrics (e.g. quarterly sales results and annual forecasts) using Pipedrive.
• Develop strong partnerships and working relations with potential customers, connecting with commissioners within the health housing and social care arena.
• Answer and support with queries and identify new business opportunities among existing customers.
• Liaise with cross-functional internal teams (including install and logistics and product development departments) to improve the customer journey.
• You will be familiar with account management software (CRM – Pipedrive), communicate effectively and understand all aspects of customer behaviour.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Attend and represent Everon UK at regional and national conferences and exhibitions. Attend monthly business review meetings with UK SD to review the following key aspects of the role; Sales v Target – Pipeline Development – Area Promotions.

Requirements:

• Previous experience within the Public Sector sales (health housing and social care) preferably within the assistive technology arena.
• An understanding of the public sector procurement process.
• Have an understanding how personalised outcomes can be achieved through the use of technology enabled care.
• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, or other relevant role.
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and c-suite.
• Solid experience with CRM software (e.g. Pipedrive) and MS Office, MS Excel).
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

2 Stage interview process:

• Initial screening call with UK Sales Director.
• Scenario based sales & relationship presentation to UK Manging Director and Sales Director.

If you would like to apply for the role, then please forward your CV to Lee Balfour (Sales Director).

Email: lee.balfour@everon.net

If you simply wish to know more about the role and would like an informal (confidential) conversation, then please call Lee Balfour.

Mob: 07931 990352.