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Experienced Call Handling

For experienced call handlers this is an opportunity to refresh their skills, take a step back from their work and consider opportunities for improvement. It’s also a chance for peer sharing about things that work in your organisation and embed a consistent approach across the team.


Case study

Careline Support – part of Churchill Retirement Living’s Millstream Management Services business – provides monitoring services to 192 retirement developments and more than 6000 residents. The service was launched in September 2020 to bring Millstream’s call monitoring in-house and created a more personalised, responsive and efficient service with workforce training support from TSA Academy.

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Meet the team

Academy Team


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