National Telecare Campaign - Resource Hub

W​hat you need to know:

On 2 June 2025, a national campaign will launch on TV, radio, social media and in the press to raise awareness of the digital switchover amongst people who use telecare, their families and carers.

The first-of-its-kind campaign has been created by telecoms providers in partnership with the UK Government.

**Once the campaign goes live, this page will also contain more key information and media resources including links to campaign posters, TV advert and press materials. We recommend you review and bookmark this page for future use**

Where can I find further information?
More information on the National Telecare Campaign is available here.

Guidance on checking your personal alarm will work after the digital switchover is on the Citizens Advice website

Visit TSA’s digital switchover pages for guidance and resources designed for TEC service providers.

Additional support for TSA members

TSA will be hosting two, member only National Telecare Campaign Briefing Sessions to support providers and professionals in understanding and responding to the campaign.

These short sessions will be full of useful information, providing insight into campaign timings, messaging, and how you can support your telecare users through the switchover.

If you would like to attend one of these TSA Member-Only Briefing Sessions, click here for further information.

W​e will also be sending additional guidance and information via direct email to our members. If you are yet to receive this, please let us know at membership@tsa-voice.org.uk.

What if I have more questions?

If you have any questions, you can get in touch with TSA by emailing ALLIP@tsa-voice.org.uk. Alternatively, you can call us on 01625 520 320.