Standards For Resilience of Services & Systems

Sector Risk and Innovation Group (SRIG) Lead - David Hammond, CEO, Chiptech

Innovation and Challenge Group (ICG) Members

Purpose (Objective)

• The project will be set into 5 parts which cover the provision of TEC systems, defined as: - System (end to end resilience requirements), - Product (DAU, Housing, IOT, Telecare), - Comms Method (Cellular, WIFI, Ethernet, Hybrid), - Middleware (Bridge’s, SIP Trunks), and -Monitoring Platforms (Platforms, Remote Call Handling, New Critical and Low Priority Alert management)
• To risk assess the resilience of TEC systems, data and technology sub-systems, along with how they impact services.
• Where systems are found to not be appropriate for their intended purpose or where supporting information is not adequate, then guidance on digital resilience and seamless operation will be revisited.
• Following this, requirements for training and standards will be identified along with relevant measurables which will later be considered for inclusion in QSF Standards.

Work Programme Update (November 2026)

Reliability and availability of TEC services are crucial to providing support to people with the highest levels of need and risk. This project continues to assess the resilience of TEC systems and their impact on service delivery.

Phase 1 of the work programme is now complete, with Phase 2 in its final review stage. This work has included detailed risk identification, assessment and the development of mitigating actions across key TEC communications methods and system configurations.

Phase 3 is now underway, expanding the scope of the programme to include device management and additional system components. Alongside this, a dedicated Battery and Resilience sub-group held its inaugural meeting on 5 October 2026, providing further focus on system resilience, power continuity and associated risks.

The programme continues to develop practical guidance and recommendations to support reliable, resilient TEC services.

A​ccess the SRIG Guidance here