Shantelle Million-Lawson

As Chief Operating Officer of TSA, Shantelle is a passionate leader dedicated to advancing Technology-Enabled Care (TEC) and driving digital transformation across health and social care. With eight years of frontline care experience, she founded an award-winning TEC start-up before moving into a national care provider, focusing on quality improvement and digital transformation. She then joined central government, influencing national policy and driving funding to accelerate digital adoption in care. This diverse background gives her a unique perspective on the sector’s challenges, from frontline service delivery to policy and technology integration. She is committed to improving quality standards, fostering innovation, and championing the vital role of the sector in society.