Helping You Navigate the Digital Switchover - Resource Hub

The UK is transitioning from analogue landlines to digital phone systems.
For those using personal emergency alarms (telecare/telealarm) that rely on landlines, this switch may cause devices to stop working.

To ensure your alarm continues to protect you or your loved ones, please take action now by contacting your:

• Alarm provider

• Phone company

• Local council

Why It Matters

By January 2027, the analogue landline network that has connected homes and businesses for decades will be switched off. This network, known as the Public Switched Telephone Network (PSTN), is becoming fragile, less reliable and harder to maintain.

To keep the country connected, phone companies are moving everyone onto modern digital services. For most people, this change will feel seamless.

However, some people rely on telecare alarms to stay safe and independent. These alarms may not work properly on digital phone lines without checks or updates. That is why it is vital to give extra attention and support, so that alarms continue to provide the protection and peace of mind people depend on.

About This Hub

This hub has been created to provide the TEC sector with digital assets to support the analogue-to-digital switchover. Currently available resources include:

• A2 and A3 posters

• Social media graphics in various sizes, ready to use

• Materials designed to be shared with your communities, staff, or networks

These assets are ready to download and use now to help communicate the switchover clearly and consistently.

By using these resources, we can help keep people safe, connected and informed throughout the digital transition.

D​ownload your Digital Switch Pack

 

 

 

Where can I find further information?

Guidance on checking your personal alarm will work after the digital switchover is on the Citizens Advice website

Visit TSA’s digital switchover pages for guidance and resources designed for TEC service providers.

Additional support for TSA members

For TSA members, additional support with your digital switchover is available. Please contact our Membership Team at membership@tsa-voice.org.uk

What if I have more questions?

If you have any questions, you can get in touch with TSA by emailing ALLIP@tsa-voice.org.uk. Alternatively, you can call us on 01625 520 320.