Customer Service Representative (CSR) - Alert IT

Location: Fernie House, Unit 3, Jackson Street, Coalville Business Park, Coalville, Leicestershire, LE67 3NR

Full-Time | 37.5 hours per week | 6-month probation period

Start Date: ASAP

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, team-oriented environment? We're looking for a Customer Service Representative (CSR) to join our growing team and be the friendly, knowledgeable voice our customers rely on.

What You'll Be Doing

As a key member of our customer service team, you'll be the first point of contact for our valued customers?handling enquiries, resolving issues, and supporting sales efforts across multiple channels.

Your day-to-day will include:

- Managing inbound/outbound calls, emails, and chats with professionalism

- Providing expert advice on products, pricing, and availability

- Proactively contacting customers to promote products and re-engage lapsed accounts

- Handling quotes, orders, complaints, returns, and warranty queries

- Supporting exhibitions and UK-based events

- Collaborating with engineering and marketing on new product launches What You'll Bring

- A customer-first mindset and excellent communication skills

- Confidence in explaining and demonstrating products

- Ability to work independently and as part of a team

- Strong organisational skills and attention to detail

- A proactive attitude toward continuous improvement Your Impact

- Help us meet and exceed sales targets

- Build lasting relationships with customers

- Contribute to process improvements and team success

- Represent the company at events and training sessions

Why Join Us?

- Be part of a supportive and collaborative team

- Gain in-depth product knowledge and training

- Opportunities to attend industry events and exhibitions

- Make a real difference in a growing business

Ready to apply?

Send your CV and a short cover letter to HR@alert-it.co.uk