Field Service Engineer - Sentinel fire and security

L​ocation: Dorset

S​alary: £35,000 - £45,000 a year

About us

We are customer-centric, collaborative, engaging, and our goal is to provide first-in-class customer service through engaged teams and a motivated workforce.

Due to continued growth, we are looking for an ecxperienced Fire & Warden Call engineer

Our work environment includes:

• On-the-job training
• Company perks
• Growth opportunities
• Regular social events
• Modern office setting
• Relaxed atmosphere

Field engineers form a crucial part of our organisation, as the customer-facing backbone that underpins our customer-centric culture. We work in an industry with diverse product offerings, and complex systems. We are looking for an experienced Field Engineer to resolve complex system faults, assist Field Engineers with issues beyond their skillsets, and to liaise with customers to deliver a first-in-class service offering

If you have an ability to connect with people, like complex problem solving and want to make a difference, then we want you to apply

Main Responsibilities

· Fire, Warden Call, Security and Access Control system maintenance and repair

· Act as an escalation path for complex issues/scenarios

· Maintaining high levels of quality & professionalism standards and ensuring resident & public safety and compliance is adhered to at all times.

· Providing a point of contact to colleagues whilst acting as a subject matter expert for products and processes

· Liaising with customers, providing technical input where required

Must Haves:

· Good working knowledge with demonstratable skills of Warden call and Fire systems (Tynetec, Chubb, Tunstall, Appello, Advance, Hockhiki, Appollo etc.)

· Excellent communication skills both verbally and through IT (MS Office)

· Strong focus on customer service and experience

Excellent team player

Job Types: Full-time, Permanent

Pay: £35,000.00-£45,000.00 per year

Benefits:

• Additional leave
• Company car
• Company pension
• Cycle to work scheme
• Private medical insurance
• Referral programme

Work Location: On the road

Apply Now