Transforming Housing Through Innovation and Collaboration

1​2 March 2026

With the UK’s analogue to digital telecommunications switchover approaching in 2027, housing providers, particularly those responsible for group and independent living schemes, are facing a critical period of change.

This year at ITEC, a dedicated session “Transforming Housing Through Innovation and Collaboration” will explore how the sector can use this moment to modernise services while improving safety and independence for residents.

Taking place on 16 March from 11:45–12:30 in Zone 2: Knowledge & Networking, the session will focus on practical strategies for housing organisations that rely on telecare and alarm systems to support residents.

A Critical Transition for Housing Providers

Many group and independent living schemes currently rely on analogue-based telecare infrastructure, including pendant alarms and pull-cord systems that connect through traditional phone lines. As the UK moves to fully digital networks, these legacy systems must be upgraded to ensure services remain reliable and compliant.

With data suggesting that fewer than 25% of housing providers have fully transitioned so far, organisations managing multiple schemes face the challenge of upgrading technology while maintaining uninterrupted support for residents.

Digital Telecare for Safer Independent Living

The Knowledge & Networking session will highlight how modern digital telecare solutions can help providers not only meet the 2027 deadline but also enhance the quality of support offered within housing communities.

For group and independent living settings, digital systems can deliver several key benefits:

• Greater reliability, ensuring alarm systems continue to function across modern networks
• Improved monitoring and response, enabling faster and more coordinated support when residents need help
• Better operational oversight, with centralised platforms that allow providers to manage services across multiple housing schemes
• Enhanced independence for residents, supporting people to age safely in place

By showcasing integrated solutions already delivering real-world results, the session aims to demonstrate how technology can strengthen both operational performance and resident wellbeing.

Expert Insights from across the sector

The session will be chaired by Chiptech’s Stuart Carroll and will bring together experts from across the housing and telecare ecosystem who use and integrate with Chiptech’s digital telecare solutions.

Speakers include Holly Peacock (The CCTV Company), Jonathan Cross (Skyresponse), Su Baines (Chiptech), and Sam Boothroyd (Chiptech).

Together, they will share practical perspectives on how collaboration between technology providers, monitoring services, and housing organisations can accelerate digital transformation.

Supporting the Future of Housing

For providers of group and independent living schemes, the transition to digital telecare is not simply a technical upgrade; it is an opportunity to rethink how housing services support ageing populations.

By embracing innovation and collaboration, housing organisations can ensure they are ready for the 2027 switchover while delivering safer, smarter, and more responsive support for residents.