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Call Handling for Supervisors

Support call handlers to give the best service to their customers using a variety of techniques. You’ll learn how to listen effectively to calls, give feedback, coach in the moment and make recommendations for development.

 

Case study

Careline Support – part of Churchill Retirement Living’s Millstream Management Services business – provides monitoring services to 192 retirement developments and more than 6000 residents. The service was launched in September 2020 to bring Millstream’s call monitoring in-house and created a more personalised, responsive and efficient service with workforce training support from TSA Academy.

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Testimonials

Just had a very thought provoking (telecare training session 1 with TSA, I have no experience with TEC, I’m a plumbing based building surveyor for NEAP but I have a keen interest in visual impairments and dementia (I have designed the framework for adaptations within dementia friendly for local

Neil Brickles, building surveyor

“ It was great to have the opportunity to discuss the equipment, other things we should consider and the chance to ask questions…” “ Great training, loved the way that personal stories were used…” Sarah McCarry Support Planner, Community Led Support - Adult Social Care, Thurrock Council

Sarah McCarry Support Planner, Community Led Support - Adult Social Care, Thurrock Council

The CarelineSoS staff were scheduled to have Call Handling training before the lockdown, and TSA offered the training remotely due to the unprecedented times we are all going through. TSA provided an excellent refresher course to our team over two days. The response quotes from the CarelineSOS team

Debbie Hill-David, Careline Services Manager

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© TEC Services Association C.I.C 2024
© TEC Services Association C.I.C 2024

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