Handling queries and complaints or upset or angry clients and family members can be a challenge. Explore steps for doing this effectively, taking a solution-focussed approach and opportunities to take learning from experiences.
The CarelineSoS staff were scheduled to have Call Handling training before the lockdown, and TSA offered the training remotely due to the unprecedented times we are all going through. TSA provided an excellent refresher course to our team over two days. The response quotes from the CarelineSOS team
Debbie Hill-David, Careline Services Manager
Just had a very thought provoking (telecare training session 1 with TSA, I have no experience with TEC, I’m a plumbing based building surveyor for NEAP but I have a keen interest in visual impairments and dementia (I have designed the framework for adaptations within dementia friendly for local
Neil Brickles, building surveyor
“ It was great to have the opportunity to discuss the equipment, other things we should consider and the chance to ask questions…” “ Great training, loved the way that personal stories were used…” Sarah McCarry Support Planner, Community Led Support - Adult Social Care, Thurrock Council
Sarah McCarry Support Planner, Community Led Support - Adult Social Care, Thurrock Council